Auto Service World


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ASW Conversations: Tracy Carnahan on the shifting definition of trust
May 11, 2020 by Allan Janssen

Tracy Carnahan and her husband Gord are the owners of OK Tire Park Street in Regina, Saskatchewan. Like every shop in the country, they’ve had to radically redesign their entire process from client intake, to shop procedures, to transaction completion.

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ASW Conversations: Susan Hitchon on making customer connections
May 4, 2020 by Allan Janssen

Auto Service World · 007 Susan Hitchon on making connections during a pandemic Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years

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ASW Conversations: Susan Hitchon on making connections
May 4, 2020 by Allan Janssen

Auto Service World · 007 Susan Hitchon on making connections during a pandemic Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years

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ASW Conversations: J.F. Champagne on quantifying the pandemic
April 29, 2020 by Allan Janssen

J. F. Champagne, president of the Automotive Industries Association of Canada, needs your help taking the measure of the aftermarket, some six weeks into the current coronavirus pandemic. The association has created a survey to gather critical data that can be

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ASW Conversations: J.F. Champagne on quantifying Covid-19’s impact
April 29, 2020 by Allan Janssen

  Auto Service World · 006 J.F. Champagne on quantifying the impact of Covid-19   J. F. Champagne, president of the Automotive Industries Association of Canada, needs your help taking the measure of the aftermarket, some six weeks into the

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ASW Conversations: Zara Wishloff on why we’re so essential
April 24, 2020 by Allan Janssen

Today we speak with Zara Wishloff, vice president of sales and marketing for Edmonton-based warehouse-distributor APD. As you’ll hear, he has some timely views on how our industry has been viewed during the current coronavirus pandemic. He points out that

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ASW Conversations: Daren Hodgson on staying closed a little longer
April 20, 2020 by Allan Janssen

 Auto Service World · 004 Daren Hodgson on why he’s resisting the call to reopen Daren Hodgson, owner of Atelier D.H. Tech Pro in Ste-Marthe, Quebec., has strong views about our responsibilities as an industry — and as a

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ASW Podcast 003 Bob Greenwood on the new reality of retail
April 17, 2020 by Allan Janssen

In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3

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ASW Conversations: Bob Greenwood on the new reality of retail
April 15, 2020 by Allan Janssen

In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3

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ASW Podcast 001 Scott Eccles on helping fellow business owners
April 12, 2020 by Allan Janssen

Scott Eccles, in Dundas, Ont., came up with a great way to help fellow business owners in town who aren’t able to keep their doors open during the coronavirus pandemic. We get the details in Episode 1 of our new

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ASW Conversations: Bob Ward on communicating safety
April 10, 2020 by Allan Janssen

For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours

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ASW Conversations: Scott Eccles on helping fellow businesses
April 7, 2020 by Allan Janssen

 Auto Service World · 001 Scott Eccles on helping other stores in trying times Welcome to our new podcast: Auto Service World Conversations, in which we talk to an industry insider about things that matter. Scott Eccles, in Dundas,