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How AVs and EVs will work together
In the middle of the last decade, autonomous vehicles were all the rage. All many experts could talk about was…
How shops have seen an escalation in theft
Fraud can easily run rampant in your shop if you're not regularly watching out for it. And it's a serious…
How big the technician labour gap is going to get
The automotive aftermarket’s labour shortage has doubled from one year to the next and is projected to worsen.
The talent gap…
What you can’t do after you’ve quoted a customer
Many sales advisors make the mistake of delivering the price to the customer … and then leave them in stunned…
Financial concerns have some debating winter tires
A survey from the Tire and Rubber Association of Canada found that financial pressures are causing some drivers to have…
ASW Conversations: The state of the industry with Bill Hanvey 
ASW Conversations: The cost gap in EV repair -
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Locking the door
Volvo Cars announced a move in late June that, whether done intentionally or not, will make it harder for independent automotive service pro →
By The Numbers: Battery Facts
75% Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →-
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Staying safe
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm w →
Off the Shelf: Keep them coming back
By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →-
From the Magazine: It’s your Turn: Taking on the new competition
As independent automotive repair shop operators, we can’t sell ourselves short. As dealers look to make more money, they’re comin →
From the Magazine: It’s Your Turn: Those personal touches
No matter how large our shops are we are small businesses. And as small business owners, it’s impossible not to take things personally. →-
From the Magazine: Shifting demographic gears
The automotive industry is changing at an unprecedented pace. With the rise of e-commerce and large retail chains, smaller shops are facing →
From the Magazine: Investing in your shop
As shops require more sophisticated tools these days, it’s important to understand the cost of investing, the when, the what to invest in →
