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Five deadly sins at the service counter
By Allan Janssen
There are plenty of ways to lose money in a repair shop. Avoiding the pitfalls in the bays,…
How contaminated coolant kills cooling systems
By Allan Janssen
Should a vehicle’s coolant reservoir be under lock and key? Bobby Bassett says there’s an argument to be…
Podcast: OK Tire’s Jim Caldwell on navigating the pandemic
Auto Service World · 032 Jim Caldwell on how OK Tire handled the pandemic
Jim Caldwell is president and CEO of…
Suppliers bullish about next year: AAPEX webinar
By Allan Janssen
Despite fears of a lingering pandemic, a panel of well-placed aftermarket executives agrees there is room to be…
Category Focus: Engine Parts
Recently released products in the Engine Parts space include an engine sensor catalogue from Wai; new engine adapter plates from…
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Straw poll: What I learned during Covid
By Peter Bulmer We conducted a straw poll recently to find out what lessons people are taking away from t →
Covid-19: Just the latest challenge
By Bob Greenwood Everyone is aware that vehicle technology and business trends are moving forward at a constant pace. Things →
By the Numbers: Aging technicians
11.8 years Average age of U.S. cars and light trucks on the road in 2019. IHS Markit 9.71 years Average →
New study offers tips for attracting tomorrow’s buyers
Automotive retailers that are not tied to dealerships have a built-in advantage when it comes to attracting younger customers. Repeated s →-
Eye Spy: More adventures with animals
Midas technician Moe LeBlanc in Moncton, N.B., found this picture-perfect bird’s nest under the hood of a 2006 Dodge →
Why all the fuss about tiered labour rates?
By Bob Greenwood, AMAM A lot of repair shops still use a single catch-all labour rate. Jobbers who are watching the industry clos →
Off the Shelf: It’s All in the Detailing
Off the Shelf By Susan Hitchon Spending a few days a month with manufacturers’ sales representatives is a time commitmen →
By the Numbers: Why increased customer retention is such a good thing
5% The percentage increase in customer retention rate that will yield a 25%-100% increase in profits. Frederic →
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Podcast Commentary: Staying on top of your website
Auto Service World · 030 COMMENTARY: Staying on top of your website We pick a question from our mail b →
COMMENTARY: Capturing the sale
By Allan Janssen One thing I’ve learned about my cell phone is that it doesn’t like aftermarket sync cords. If I buy a pin →-
Commentary: Fishing for profits? Don’t neglect your marketing!
By Zara Wishloff The extreme changes in the market are putting a spotlight on business philosophy. I have witnessed companies →
Commentary: Should techs HAVE to be certified?
By Allan Haberman It’s hard to believe that some provinces still do not require automotive service technicians to be certif →
Knowledge CentresNews & FeaturesAdvancing Vehicle Technology: Friend or foe?
In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…NewsAAPEX releases speaker line-up
Training sessions at the upcoming Virtual AAPEX Experience will cover a variety of topics, including advanced driver assistance systems (ADAS) diagnostics and calibrations, European diagnostics, lab scope usage and controller area networks (CANs). Organizers of the event — virtual this…FeaturesAcquiring know-how in the virtual world
In the third of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at the technology used to power realistic gaming environments… and when it might be coming to the automotive repair shop. By Jacob Stoller Picture this…NewsOntario vehicle dealers not optimistic about long-term
A recent survey by the Ontario Motor Vehicle Industry council (OMVIC) finds that dealer principals and vehicle salespeople are leery of the long-term economic outlook for the province, given ongoing pandemic restrictions. The survey, the council’s second since the outbreak…FeaturesReport finds driver confusion over vehicle data
Nearly three-quarters of Canadian consumers believe they should own the data their vehicles produce, according to a survey commissioned by the Automotive Industries Association of Canada (AIA). Some 74% of 2,061 survey respondents believe they’re the rightful owners of…NewsConfidentiality in the workplace
Five unwritten rules of customer confidentiality. Ignore them at your peril!FeaturesVolvo Valet provides contactless maintenance solution for Canadians
Keeping customer safety top of mind, Volvo has launched Volvo Valet, an app-based premium pick-up and drop-off service designed for vehicle maintenance. With Volvo Valet, Volvo owners in Canada now have a secure solution to service their vehicles without leaving their homes…
Podcast: Bob Paff on an ambitious industry resource
ASW Conversation: Bob Ward on mandatory certification for shops
