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Techs and their tools: What happens in an EV world?
Automotive service and repair technicians have spent tens of thousands — maybe into the hundreds of thousands — of dollars…
Kidney Car donors now get bigger receipt
If a customer is having a ‘repair or replace’ debate in your shop, they may now have more incentive to…
How suppliers endured the worst of the pandemic
Anything that can go wrong will go wrong, as the saying goes. And, boy, did that ever happen for automotive…
Tight finances mean taking better care of vehicle: Survey
The automotive aftermarket can expect to continue to see a healthy business for the foreseeable future.
The increased cost of living…
How immigration could affect the industry
Immigration has been a common talking point south of the border. But while the United States chokes off the number…
ASW Conversations: Bill Hanvey reflects on the state of the aftermarket 
ASW Conversations: Shoring up cybersecurity in autonomous vehicles 
ASW Conversations: Tracking where the aftermarket is headed -
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Locking the door
Volvo Cars announced a move in late June that, whether done intentionally or not, will make it harder for independent automotive service pro →
By The Numbers: Battery Facts
75% Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →-
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Staying safe
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm w →
Off the Shelf: Keep them coming back
By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →-
From the magazine: Finding your trusted resource
As a shop owner, you’ve probably got a great relationship with your parts jobber. When they come by your shop, you chat about sports a →
From the magazine: Keys to success
Shop owners feel stress and pressure to perform when their business isn’t performing as well as it should, be it from a financial or custo →-
From the magazine: Can dynamic pricing work for the aftermarket?
[Trigger warning: The following article may upset Bruce Springsteen fans.] Dynamic pricing is all around us. If you book a flight, →
Profitability of fleet partnerships
There are many benefits for fleets to outsourcing maintenance, whether local or with a far-reaching franchise. This is especially tru →
