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De-listed: The case for Minimum Advertised Pricing
By Zara Wishloff
I’m old enough to remember the days of the printed price list.
The industry was profitable at all levels…
AIA report offers insights into consumer behaviour
A new AIA study, released today, suggests a strong and ongoing focus on customer loyalty will not only help automotive…
Technology placing new demands on technicians’ time: research
The rapid pace of changing technology has put automotive technicians in time crunch, according to a new study by IMR…
BMW Canada tightens warranty policy
BMW Canada appears to be tightening its warranty return policy.
The company expects returned parts to undergo a forensic diagnosis at…
USMCA to become parliamentary priority
Prime Minister Justin Trudeau says Canada will move next week to formally approve North America's new, long-delayed free trade pact.
Trudeau…
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Next adventure for this innovative shop owner? Retirement
By Allan Janssen Since 1975, Bruce Eccles has kept ‘the valley town’ of Dundas, Ont. moving. The owner of Eccles Auto →
Winning websites offer marketing tips
By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first we →
Air Springs doesn’t have to be a dealership job!
By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. →
The More Things Change? Wheels
Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019: →-
It’s what is on the inside that will count
By Adam Malik There’s a theory out there that by introducing automated driving through ride sharing and mobility-as-a-servi →
Today’s H.R.: Bringing women into the aftermarket
By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, tr →
Powering up: A look at battery technology
By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the mod →
The points of the Fraud Triangle
By Adam Malik What does a fraudster look like? Do they wear a ski mask and gloves? A pulled-down baseball hat and sunglasses? →
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COMMENTARY: An open letter to manufacturers
By Bob Paff Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or →
COMMENTARY: The future we’re hurtling toward
By Allan Janssen I think it may be the most commonly asked question of societies throughout the ages: What kind of future are we →-
GREENWOOD: Get focused on your client
By Bob Greenwood, AMAM There are many good auto repair shops that are making a solid effort to improve their circumstances. →
COMMENTARY: They can’t handle the truth!
I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the windo →
Knowledge CentresNews & FeaturesAdvancing Vehicle Technology: Friend or foe?
In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…NewsTechnology placing new demands on technicians’ time: research
The rapid pace of changing technology has put automotive technicians in time crunch, according to a new study by IMR Inc. The Illinois-based research company says the core challenge is simply to keep up with system changes and diagnostic procedures.…FeaturesAcquiring know-how in the virtual world
In the third of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at the technology used to power realistic gaming environments… and when it might be coming to the automotive repair shop. By Jacob Stoller Picture this…NewsAIA report offers insights into consumer behaviour
A new AIA study, released today, suggests a strong and ongoing focus on customer loyalty will not only help automotive businesses survive, but will allow them to thrive in an increasingly competitive field. “At Your Service” is the latest instalment…FeaturesWinning websites offer marketing tips
By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated…NewsTechnology placing new demands on technicians’ time: research
The rapid pace of changing technology has put automotive technicians in time crunch, according to a new study by IMR Inc. The Illinois-based research company says the core challenge is simply to keep up with system changes and diagnostic procedures.…FeaturesBelron calls on Ottawa to encourage but regulate ADAS use
A new white paper from auto glass service provider Belron calls on the federal government to promote the road-safety benefits of Advanced Driver Assistance Systems (ADAS) and put regulations in place that will govern its use and limitations. The…Mar
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Partners
Greenwood | Season 3, Episode 12 | Time to assess your business
My Place for Parts
