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Parts proliferation is about to get worse
The number of products needed to service and maintain vehicles of all kinds is growing at a rapid pace. In…
Labour rate: If you raise it, will they still come?
Will any of your customers actually balk at an increase in your labour rate? One shop owner coach bets very…
This company is urging EV infrastructure prep
Canada has crossed the tipping point for electric vehicles and sitting idle on necessary infrastructure isn’t an option, an energy…
Online or in-store? What customers prefer in the aftermarket
Despite some movement to more online purchases of automotive aftermarket parts and accessories — mainly driven by the COVID-19 pandemic…
Top trends to expect from carmakers in 2023
This year could be another difficult year for automakers and dealers, according to forecasts.
While supply chain disruptions that prevailed in…
ASW Conversations: Addressing warranty fraud in the aftermarket 
ASW Conversations: Staying safe when installing EV chargers 
ASW Conversations: Bill Hanvey reflects on the state of the aftermarket -
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Locking the door
Volvo Cars announced a move in late June that, whether done intentionally or not, will make it harder for independent automotive service pro →
By The Numbers: Battery Facts
75% Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →-
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Staying safe
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm w →
Off the Shelf: Keep them coming back
By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →-
Top trends to expect from carmakers in 2023
This year could be another difficult year for automakers and dealers, according to forecasts. While supply chain disruptions that pre →
From the magazine: It’s Your Turn: Keeping stock
Shops need to be less dependent on their jobber to essentially be their warehouse. They’ll find the business smoother to run and custo →-
From the magazine: Digital diagnosis pays
You should be paid for diagnostic time. You should be paid for your training, expertise and the tools needed to solve the issues present →
From the magazine: Training: Waste of time or a valuable tool?
I’m hearing strange discussions at the moment regarding training. Some shop owners are questioning if it’s the right undertaking for the →
