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ASW Conversations: Sebastian Zelger on the value of transparency
May 25, 2020 by Allan Janssen

Auto Service World · 010 Sebastian Zelger on the value of transparency   Sebastian Zelger is the general manager for North America for the Germany-based oil and additives company Liqui Moly. For the last three years, he’s been based in

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ASW Conversations: John Fisher on adapting to working online
May 18, 2020 by Allan Janssen

Auto Service World · 009 John Fisher on adapting to working online   The bulk of John Fisher’s job used to be done on the road. Now the regional sales manager for UAP-NAPA spends most of his time on the

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ASW Conversations: John Fisher on adapting to working online
May 18, 2020 by Allan Janssen

Auto Service World · 009 John Fisher on adapting to working online   The bulk of John Fisher’s job used to be done on the road. Now the regional sales manager for UAP-NAPA spends most of his time on the

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ASW Conversations: Tracy Carnahan on the shifting definition of trust
May 11, 2020 by Allan Janssen

Tracy Carnahan and her husband Gord are the owners of OK Tire Park Street in Regina, Saskatchewan. Like every shop in the country, they’ve had to radically redesign their entire process from client intake, to shop procedures, to transaction completion.

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ASW Conversations: Susan Hitchon on making customer connections
May 4, 2020 by Allan Janssen

Auto Service World · 007 Susan Hitchon on making connections during a pandemic Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years

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ASW Conversations: Susan Hitchon on making connections
May 4, 2020 by Allan Janssen

Auto Service World · 007 Susan Hitchon on making connections during a pandemic Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years

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ASW Conversations: J.F. Champagne on quantifying the pandemic
April 29, 2020 by Allan Janssen

J. F. Champagne, president of the Automotive Industries Association of Canada, needs your help taking the measure of the aftermarket, some six weeks into the current coronavirus pandemic. The association has created a survey to gather critical data that can be

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ASW Conversations: J.F. Champagne on quantifying Covid-19’s impact
April 29, 2020 by Allan Janssen

  Auto Service World · 006 J.F. Champagne on quantifying the impact of Covid-19   J. F. Champagne, president of the Automotive Industries Association of Canada, needs your help taking the measure of the aftermarket, some six weeks into the

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ASW Conversations: Zara Wishloff on why we’re so essential
April 24, 2020 by Allan Janssen

Today we speak with Zara Wishloff, vice president of sales and marketing for Edmonton-based warehouse-distributor APD. As you’ll hear, he has some timely views on how our industry has been viewed during the current coronavirus pandemic. He points out that

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ASW Conversations: Daren Hodgson on staying closed a little longer
April 20, 2020 by Allan Janssen

Auto Service World · 004 Daren Hodgson on why he’s resisting the call to reopen Daren Hodgson, owner of Atelier D.H. Tech Pro in Ste-Marthe, Quebec., has strong views about our responsibilities as an industry — and as a society

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ASW Podcast 003 Bob Greenwood on the new reality of retail
April 17, 2020 by Allan Janssen

In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3

Auto Service World  Cars Magazine  Jobber News   News Covid-19Lead StoryPodcast

ASW Conversations: Bob Greenwood on the new reality of retail
April 15, 2020 by Allan Janssen

In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3