Auto Service World

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Market Research & Statistics

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Here’s what’s important to customers getting their vehicles serviced
October 28, 2021 by Adam Malik

Getting in and out quickly is the most important thing for customers when bringing their vehicle to their service and repair shop. Four in five (81 per cent) put that on the list when asked how important various items related

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Shift in consumer spending could affect the aftermarket
October 27, 2021 by Adam Malik

While Canadian automotive aftermarket retailers enjoyed a first half not seen in recent years, consumer spending is expected to shift and that could have a negative impact on the industry. Economic recovery has been strong but unevenly distributed, Scotiabank said

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Many new vehicle technologies going unused
October 27, 2021 by Adam Malik

While technology may be a reason a consumer buys a new vehicle, a new report finds that people don’t use all of what’s available — and they don’t intend on getting around to it either. The J.D. Power 2021 U.S.

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How much more tech is on tap for tomorrow’s cars
October 26, 2021 by Adam Malik

Connected vehicles are about to become even more technologically advanced, according to a recent report. Global Connected Cars Outlook, 2021 from global consultancy firm Frost & Sullivan noted that automakers, suppliers and technology providers are moving towards new business models

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Aftermarket retail in a freefall? Not at all
October 15, 2021 by Adam Malik

The death of the aftermarket retail sector in Canada has been greatly exaggerated. Or, perhaps more accurately, quite wrongly predicted. According to new data, aftermarket retail numbers didn’t just stay above water in the first half of 2021, they blew

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EVs can help significantly reduce GHG emissions: Report
October 15, 2021 by Adam Malik

Increasing use of passenger electric vehicles offers the greatest potential to reduce greenhouse gas emissions in the most cost-effect manner, says a new report. In addition, by decarbonizing the electrical sector and industry and building electrification, CO2 emissions could fall

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From niche to mainstream: When electrics and hybrids will be major players
October 8, 2021 by Adam Malik

Alternative power vehicles currently make up upwards of 5 per cent of vehicle sales in the U.S. But that number is expected to jump to 45 per cent by the middle of the next decade, says a new report. In

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New vehicles are scarce. What are buyers doing?
October 8, 2021 by Adam Malik

Shoppers in the market for the new vehicle are simply leaving the market, according to a new report. About half of those looking to buy new are opting to hold off on their purchase and may return in a few

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Here’s how much people are now driving their cars
October 1, 2021 by Adam Malik

Canadians were driving almost as much earlier this year as they did during the same time pre-pandemic, a new report suggests. According to the latest quarterly numbers from National Vehicle Kilometres Traveled Metrics – 2019 To 2021, the average daily

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How used car sales are trending
September 30, 2021 by Adam Malik

Used cars sales are bouncing back to pre-pandemic levels, according to a new report. This is continued good news for the automotive aftermarket. More used vehicles on roads mean automotive service and repair shops are likely to see a greater

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How much supplier disruptions are hurting repair shops
September 28, 2021 by Adam Malik

Automotive repair shops and their customers are feeling the effect of global supply disruptions, a recent survey suggests. IMR Automotive Market Research interviewed 500 independent automotive repair shops in the United States and found it’s taking longer to service and

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ASW Conversations: How shop business has changed
September 23, 2021 by Adam Malik

Auto Service World · ASW Conversations: How shop business has changed On the latest episode of ASW Conversations, our host and publisher Peter Bulmer speaks with J.D. Ney, the Canadian automotive practice lead at J.D. Power. A recent study from