Auto Service World

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Market Research & Statistics

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The unusual places calling jobbers these days
December 3, 2021 by Adam Malik

Desperate times call for desperate measures, it seems. Some jobbers these days are getting regular calls from people they may not usually hear from looking for parts to repair customer vehicles, said industry experts. Namely, their competitors and automotive dealerships.

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Why the automotive industry is a target for cybercrime
December 3, 2021 by Adam Malik

The automotive industry is a top-10 target for ransomware, according to a new study. The rapid adoption of digital technologies has left the industry vulnerable to nefarious digital actors, suggested research from NordLocker, an encrypted cloud firm. Out of 35

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Drivers are stressed, fatigued
December 2, 2021 by Adam Malik

A new study is raising the alarm on concerning trends among Canadian drivers. Levels of stress and fatigue were reported in at least half of respondents to a Desjardins Group study. They also reported negative mental health conditions (54 per

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New AIA report looks at dealership landscape
November 30, 2021 by Adam Malik

A new report released by the Automotive Industries Association of Canada explores the future of vehicle sales at automotive dealerships. “Aftermarket businesses benefit from knowing the number of new car dealerships and volume of new vehicle sales,” AIA Canada explained

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How many more Canadians are using winter tires
November 19, 2021 by Adam Malik

More Canadians are equipping their vehicles with winter tires and driver experience appears to be the reason why, according to new research. The Tire and Rubber Association of Canada’s 2021 Canadian Consumer Winter Tire Study found that 69 per cent

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EVs need to be lighter, profs urge
November 18, 2021 by Adam Malik

Electric vehicles are too heavy, creating a greater risk for death in a collision, a trio of professors warned in a recent paper. Electric vehicles are growing in popularity with expectations of them making up half of all vehicles sold

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EV components will grow but don’t write off ICE just yet: Report
November 10, 2021 by Adam Malik

Companies supplying components for electric vehicles are poised for growth. But those that aren’t will not necessarily be in decline, however. At least, not yet. Suppliers making products that support propulsion using an internal combustion engine (ICE), are either stagnant

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Aftermarket welcomed back in Vegas
November 9, 2021 by Adam Malik

It was almost just like old times. After two years apart, much of the automotive aftermarket reunited in Las Vegas to take part in AAPEX and the SEMA Show. For many, it was their first trade event since the global

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A look at current attitudes towards driving
November 5, 2021 by Adam Malik

It appears that the pandemic has vastly changed how people will be using their vehicles. Data from a recent study of Ontario drivers suggests that some people aren’t commuting to the office nearly as much as they used to. Furthermore,

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Offer best of both customer experience worlds: Expert
November 4, 2021 by Adam Malik

If you’re debating whether your shop should offer customers fewer touchpoints going forward or instead go all-in on having deeper relationships, you’re looking at the situation the wrong way, an expert advised. It doesn’t have to be an either/or scenario,

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What Ontarians think about EVs
October 29, 2021 by Adam Malik

The popularity of internal combustion engines has fallen among Ontario drivers, suggesting a shift in consumer sentiment, a recent study suggests. While still the dominant choice, when asked what type of powertrain people want in their next vehicles, internal combustion

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Here’s what’s important to customers getting their vehicles serviced
October 28, 2021 by Adam Malik

Getting in and out quickly is the most important thing for customers when bringing their vehicle to their service and repair shop. Four in five (81 per cent) put that on the list when asked how important various items related