Auto Service World

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Market Research & Statistics

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Here’s how getting around has changed for Canadians
July 27, 2022 by Adam Malik

Many Canadians relocated during the COVID-19 pandemic as restrictions opened up opportunities to work remotely. But at hybrid workplaces become commonplace, those who moved out of city centres expect to be putting more kilometres on their odometers these days. A

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New vehicle problems reach decades-long high
July 26, 2022 by Adam Malik

It’s been 36 years since J.D. Power saw so many problems in new vehicles. In its annual U.S. Initial Quality Study, the agency blamed a number of disruptions caused by the pandemic: Supply chain issues, record-high vehicle prices and personnel

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Where customers say you can improve
July 19, 2022 by Adam Malik

It’s no secret that the automotive aftermarket’s reputation with consumers isn’t the best that it should be. But a new survey reveals what shops can do to improve relationships with customers. At the top of the list were “more detailed

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What Canadians want to see before buying EVs
June 22, 2022 by Adam Malik

Bigger purchase incentives are top of mind for Canadians when considering buying an electric vehicle, according to a recent industry survey. The Canadian government mandated a year ago that all new vehicles in the country be zero-emission by 2035. A

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This may be a key advantage for the aftermarket over dealers
June 21, 2022 by Adam Malik

A recent study out of the United States found that vehicle owners find it easier to do business with an aftermarket service facility compared to a franchised new-vehicle dealer for some types of service. The J.D. Power 2022 U.S. Aftermarket

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Another record year for specialty-equipment sales
June 17, 2022 by Adam Malik

The specialty-equipment market saw sales surge once again en route to another record-setting year. Sales of specialty-equipment parts in 2021 reached US$50.9 billion — up more than 6 per cent (US$47.9 billion) from the year before, according to the Specialty

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How far down new car inventories are
June 16, 2022 by Adam Malik

Province by province, new car dealers are well behind their typical stock levels of new vehicles, according to a report from DesRosiers Automotive Consultants. The group partnered with the Canadian Automobile Dealers Association to gauge how big the issue is

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New report examines mechanical repair landscape
June 14, 2022 by Adam Malik

Disruptive forces sit at the doorstep of the mechanical repair sector of the automotive aftermarket, but these bring both opportunities and challenges ahead, according to a new industry report. The Automotive Industries Association of Canada released the Mechanical Repair Sector

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How Canadians are changing car buying plans
June 8, 2022 by Adam Malik

Canadians are making new plans when it comes to buying a new vehicle, according to a recent survey. And they’re increasingly weighing their options between repairing and replacing their current vehicle. Rising prices for used vehicles and a lack of

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How employee pay is changing
June 8, 2022 by Adam Malik

If you haven’t examined the pay structure in your business, you appear to be in the minority, according to results from a recent survey. In fact, noted business consulting firm Robert Half Canada, not only do workers expect a raise

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Why a decline in replacement part sales is concerning
May 13, 2022 by Adam Malik

A shrinking share of aftermarket replacement parts could have major consequences for the automotive aftermarket, a recent report warned. There are four major groups of light vehicle aftermarket products: Replacement parts, accessories, chemicals, and tools and equipment. In 2016, replacement

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Will gas prices put the brakes on road trips?
May 11, 2022 by Adam Malik

A new industry survey reported that a significant number of Canadians will be staying closer to home this summer as gas prices keep setting new record heights. Canadian woke up on Mother’s Day to the highest national average price for