eBay Motors is now offering an enhanced experience and encroaching further on space occupied by service shops.
Through its new program called Virtual Tech, shoppers can connect with ASE-certified technicians. Customers will pay for access to seek expert advice from the convenience of their home, saving time.
The service is currently available in the U.S. only.
Virtual Tech sessions can be bought in 10- and 20-minute blocks. For 10 minutes, customers will pay $19.95, while 20 minutes will cost $49.95.
The goal is to help customers who may run into problems in the installation process and need questions answered or help, said Todd Madeiros, eBay’s vice president of parts and accessories at eBay.
“With our new Virtual Tech add-on, we’re bridging the gap and helping to connect shoppers with experienced professionals, while also providing them with our massive selection of inventory,” he said.
Further, the company recently gave the option to customers to buy tires from its site and have the product delivered to a service shop of their choice for installation.
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