Topic
Auto Repair & Service

       News Association NewsAuto Repair & ServiceConsumer trendsLead Story

AIA report offers insights into consumer behaviour
January 23, 2020 by Allan Janssen

A new AIA study, released today, suggests a strong and ongoing focus on customer loyalty will not only help automotive businesses survive, but will allow them to thrive in an increasingly competitive field. “At Your Service” is the latest instalment…

       News Auto Repair & ServiceBusiness ManagementLead StoryTraining & ApprenticeshipVehicle Technology

Technology placing new demands on technicians’ time: research
January 23, 2020 by Allan Janssen

The rapid pace of changing technology has put automotive technicians in time crunch, according to a new study by IMR Inc. The Illinois-based research company says the core challenge is simply to keep up with system changes and diagnostic procedures.…

       News Auto Repair & ServiceLead StoryOE news

BMW Canada tightens warranty policy
January 23, 2020 by Allan Janssen

BMW Canada appears to be tightening its warranty return policy. The company expects returned parts to undergo a forensic diagnosis at a BMW dealership before it will issue any refunds. This is the case for all parts, not just electronic…

       News Auto Repair & ServiceCommentaryLead Story

COMMENTARY: An open letter to manufacturers
January 22, 2020 by Allan Janssen

By Bob Paff   Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or John Q. Public, please allow me to humbly suggest that you give your head a shake. It is repair shop…

       News Auto Repair & ServiceBusiness ManagementConsumer trendsCustomer Relations

Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by Allan Janssen

The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…

       News Auto Repair & ServiceCustomer RelationsEye SpyLead StoryVehicle safety

EYE SPY: Hole-y unfit for the roads!
January 14, 2020 by Allan Janssen

  Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…

       News Auto Repair & ServiceCommentaryLead Story

COMMENTARY: They can’t handle the truth!
January 2, 2020 by Allan Janssen

I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s…

       News Auto Repair & ServiceCustomer RelationsNew Products

KYB unveils road testing app
December 23, 2019 by Allan Janssen

KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives.  First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…

       News Auto Repair & ServiceBusiness launchMilestones & AwardsPeople & Profiles

Speedy Auto Service Guelph welcomes new owners
December 6, 2019 by Allan Janssen

Tom and Sharon Hammond are the new owners of Speedy Auto Service Guelph – a business celebrating its 45th year in operation. A technician for over 14 years, Tom said he’s proud to own such a long-standing, local business. “I…

       News Auto Repair & ServiceCustomer RelationsService Advisor and Selling

New Kukui service creates professional videos for shop
December 5, 2019 by Allan Janssen

Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…

       News Auto Repair & ServicePeople & Profiles

Retiring Bruce Eccles featured in ACDelco profile
December 5, 2019 by Allan Janssen

Since 1983, Bruce Eccles has kept his home town of Dundas, Ont. moving. This year, after 36 years of building a thriving business, with two fully functioning shops and a busy warehouse, the outspoken and beloved shop owner is calling…

   Feature Auto Repair & ServiceIndustry Trends

Today’s H.R.: Bringing women into the aftermarket
December 3, 2019 by donalee Moulton

  By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in…