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Auto Service World

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Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how

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Volvo USA offers free towing for life
June 21, 2019 by Renee Montague

Volvo Car USA is offering free towing to all U.S. Volvo owners, regardless of the age of the car or whether the vehicle belongs to a post-warranty customer. The “Tow for Life” program, announced at the beginning of this month,

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Regina journeyman named Auto Value’s Canadian Tech of the Year
June 20, 2019 by Allan Janssen

Ryan Booker, a journeyman technician at Driven Automotive in Regina, Sask., has been chosen by The Aftermarket Auto Parts Alliance as its Canadian Technician of the Year. He and the Mexican technician of the Year — Abelardo Portillo Alvarado of Hermosillo,

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Is AI in your shop’s future?
June 17, 2019 by Allan Janssen

In the first part of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how artificial intelligence could be put to use at independent auto repair shops.

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Could artificial intelligence have a place in your shop?
June 16, 2019 by Jacob Stoller

In Part 1 of 7 in an exclusive new series sponsored by Chevron, reporter Jacob Stoller looks at how artificial technology could be applied by independent auto repair shops.

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The More Things Change: Spark Plugs
June 14, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how the manufacturing and marketing of spark plugs has changed over the years. May 2019: Spark Plugs   The more things change? Take a look back at the quaint old

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S3 Ep 3 | Finding the Right Revenue Mix
June 14, 2019 by Allan Janssen

Have you found the right revenue mix for your business? How much of your time is spent on routine service intervals? How much time is spent on consumer-generated work? Repairs? Vehicle inspections? First-time customers? If you’re focused on the safety,

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Mahle launches social media campaign for national auto tech week
June 13, 2019 by Renee Montague

Mahle Service Solutions has announced a social media promotion in celebration of National Automotive Service Professionals Week June 9 – 15. Contestants can enter the promotion by “liking” Mahle Service Solutions on Facebook and commenting with “#ThankYouAutoTechs” between June 10 –

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Aftermarket data campaign to get NHRA exposure
June 13, 2019 by Renee Montague

A pro-aftermarket slogan will soon be racing past the grandstands at 200 miles an hour. The “Your Car. Your Data. Your Choice” consumer campaign will be a co-sponsor of the Clay Millican-driven Top Fuel Dragster at upcoming NHRA races. The

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Oil and filter market is continually evolving
June 13, 2019 by Allan Janssen

  By Adam Malik Summer is time for a lot of things, including DIY oil changes. Across Canada, auto enthusiasts and would-be mechanics are gearing up for to do oil and filter jobs in their driveways. The first thing they’re

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COMMENTARY: Welcome to the new aftermarket
June 12, 2019 by Bob Greenwood

Is your business model the old-and-dying kind? Or is it new and vibrant?

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SkillsCanada winners to compete in Russia
June 11, 2019 by Renee Montague

Approximately 7,500 secondary and post-secondary students visited the 25th Skills Canada National Competition at the Halifax Exhibition Centre May 28 – 29 to compete and awarded medals  in 44 skill areas representing six skilled trade and technology sectors. Post-secondary winners