Auto Service World

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Service Advisor and Selling

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Five tips to providing five-star service
August 13, 2019 by Katie Mares

  By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

How routine work builds loyalty
August 8, 2019 by Allan Janssen

Selling things like oil changes and brake jobs puts you in a great position to build loyal customers.

Auto Service World  Cars Magazine  Jobber News   News Service Advisor and SellingSupplier News & Announcements

Walker emissions control brand launches new website
August 1, 2019 by Allan Janssen

The Walker brand of emissions control products for light and commercial vehicles has launched an enhanced website interface to provide a more comprehensive user experience to its customers. The new site, at www.WalkerExhaust.com, combines Walker’s light vehicle and commercial truck

CARS_Magazine   Video Business ManagementService Advisor and Selling

Deep Dive: Katie Mares on offering Five-Star Service
July 30, 2019 by Allan Janssen

Motivational speaker and business consultant Katie Mares says a five-star customer experience is absolutely possible even in a ‘grudge purchase’ industry. It boils down to having a good attitude and elevating your emotional quotient (EQ). In this Deep Dive video,

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Five tips to providing a five-star experience
July 30, 2019 by Allan Janssen

All it really requires is emotional intelligence and some common sense about what customers crave.

CARS_Magazine   Feature Auto Repair & ServiceService Advisor and SellingVehicle Technology

When emissions programs end… what then?
July 3, 2019 by Allan Janssen

By Allan Janssen As Canada’s largest emissions testing program shuts down, the sale of oxygen sensors in the country’s largest consumer market is likely to take a big dip. Shops that did a lot of Ontario Drive Clean business may

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

When emissions programs end… what then?
June 27, 2019 by Allan Janssen

Even in the absence of government-mandated emission programs, shops need to be vigilant checking for problems.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

NEW VIDEO: Greenwood on the importance of empowering staff
June 26, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementService Advisor and Selling

Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how

Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Avoiding phone fails
June 21, 2019 by Allan Janssen

The difference between gaining a new customer and losing a potential sale often boils down to how you handle incoming calls.

Jobber_News   Feature Jobbers & WDsService Advisor and SellingVehicle Technology

Oil and Filter Market is Continually Evolving
June 14, 2019 by Allan Janssen

  By Adam Malik Summer is time for a lot of things, including DIY oil changes. Across Canada, auto enthusiasts and would-be mechanics are gearing up for to do oil and filter jobs in their driveways. The first thing they’re

CARS_Magazine   Feature Business ManagementService Advisor and Selling

GREENWOOD: Welcome to the New Aftermarket
June 14, 2019 by Allan Janssen

By Bob Greenwood, AMAM Isn’t it amazing how much change has taken place in our industry just in the past three years, and how much disruption is entering the aftermarket? Change and disruption will challenge shop owners at a truly