Topic
Service Advisor and Selling

       News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and Selling

Why you need set customer expectations
April 26, 2022 by Adam Malik

If you don’t set a customer’s expectations on your terms, you’re going to have to live up to their expectations on their terms, says a shop owner and coach. A customer may have come in for an oil change and…

       News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingTraining & Apprenticeship

ASE opens winter registration
January 17, 2022 by Adam Malik

Automotive professionals looking to take a certification test can now register for the National Institute for Automotive Service Excellence’s (ASE) winter session. Registration is open until March 31, 2022. There are more than 50 ASE certification tests, covering nearly every…

       News Auto Repair & ServiceBusiness ManagementPeople & ProfilesPodcastService Advisor and Selling

ASW Conversations: Extending services beyond your shop’s four walls
November 11, 2021 by Adam Malik

Auto Service World — ASW Conversations: Extending services beyond your shop’s four walls On the latest episode of ASW Conversations, our host and publisher Peter Bulmer speaks with Shiva Bhardwaj, founder and chief executive officer of Pitstop, a Toronto-based mobility…

       News AnnouncementsAuto Repair & ServiceService Advisor and SellingSupplier News & Announcements

Mitchell 1 releases new software
October 4, 2021 by Adam Malik

New software from Mitchell 1 includes new automotive fleet management and communication features. The latest enhancements in Manager SE help increase a service provider’s capability to integrate and communicate with their automotive fleet customers, Mitchell 1 said in an announcement.…

   Feature Jobbers & WDsService Advisor and Selling

Off the Shelf: Keep them coming back
November 16, 2020 by Allan Janssen

  By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal market conditions, almost any business owner would agree that client loyalty needs to be at the top of the priority…

   Feature Service Advisor and Selling

Five deadly sins at the service counter
November 9, 2020 by Allan Janssen

By Allan Janssen There are plenty of ways to lose money in a repair shop. Avoiding the pitfalls in the bays, the manager’s office and at the front counter is what defines success in this business. When it comes to…

       News Business ManagementService Advisor and Selling

Off the shelf: How to keep them coming back
October 29, 2020 by Allan Janssen

How to create real loyalty with your ASP clients.

       News Lead StoryService Advisor and Selling

Five deadly sins at the service counter
October 27, 2020 by Allan Janssen

Some of the most common ways service advisors sabotage their own performance.

   Feature Business ManagementService Advisor and Selling

Straw poll: What I learned during Covid
September 22, 2020 by Allan Janssen

    By Peter Bulmer We conducted a straw poll recently to find out what lessons people are taking away from the extraordinary circumstances we’re all facing this year.   I’ve learned…   …to maintain a wide array of services…

       News PromotionService Advisor and SellingSupplier News & Announcements

Castrol launches pails and racks to aid shop inventory management
September 21, 2020 by Allan Janssen

As motor oil grades and specifications develop and vehicle technology evolves, auto repair shops must have several different grades of oil on hand where only a couple would have sufficed in the past. With this in mind, and combined with the…

       News Service Advisor and SellingSupplier News & Announcements

Dana aftermarket site adds videos, literature
September 21, 2020 by Allan Janssen

Dana Aftermarket has developed a series of instructional videos to help automotive professionals get the most out of its industry-leading e-commerce platform. The site also features an extensive literature library that provides in-depth product attribute information. “For those new to…

       News Consumer trendsLead StoryService Advisor and Selling

New study offers tips for attracting tomorrow’s buyers
September 15, 2020 by Allan Janssen

Attracting young shoppers is one of the keys to modern retailing.