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Service Advisor and Selling

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Knee airbags could elevate risk of bodily injury: report
August 22, 2019 by Renee Montague

If your customers ask you what you think about knee air bags offered in some vehicles, you may want to temper your enthusiasm.  The Insurance Institute for Highway Safety (IIHS) points out that the technology that is growing in popularity

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How routine works builds loyal customers
August 22, 2019 by Allan Janssen

By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its

Auto Service World  Cars Magazine  Jobber News   News Industry TrendsService Advisor and SellingVehicle Technology

Powering Up: A look at battery technology
August 22, 2019 by Geoff Kirbyson

By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Five tips to providing five-star service
August 13, 2019 by Katie Mares

  By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to

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How routine work builds loyalty
August 8, 2019 by Allan Janssen

Selling things like oil changes and brake jobs puts you in a great position to build loyal customers.

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Walker emissions control brand launches new website
August 1, 2019 by Allan Janssen

The Walker brand of emissions control products for light and commercial vehicles has launched an enhanced website interface to provide a more comprehensive user experience to its customers. The new site, at www.WalkerExhaust.com, combines Walker’s light vehicle and commercial truck

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Deep Dive: Katie Mares on offering Five-Star Service
July 30, 2019 by Allan Janssen

Motivational speaker and business consultant Katie Mares says a five-star customer experience is absolutely possible even in a ‘grudge purchase’ industry. It boils down to having a good attitude and elevating your emotional quotient (EQ). In this Deep Dive video,

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Five tips to providing a five-star experience
July 30, 2019 by Allan Janssen

All it really requires is emotional intelligence and some common sense about what customers crave.

CARS_Magazine   Feature Auto Repair & ServiceService Advisor and SellingVehicle Technology

When emissions programs end… what then?
July 3, 2019 by Allan Janssen

By Allan Janssen As Canada’s largest emissions testing program shuts down, the sale of oxygen sensors in the country’s largest consumer market is likely to take a big dip. Shops that did a lot of Ontario Drive Clean business may

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When emissions programs end… what then?
June 27, 2019 by Allan Janssen

Even in the absence of government-mandated emission programs, shops need to be vigilant checking for problems.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceBusiness ManagementService Advisor and Selling

NEW VIDEO: Greenwood on the importance of empowering staff
June 26, 2019 by Allan Janssen

The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,

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Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how