Topic
Service Advisor and Selling

       News Business ManagementConsumer trendsService Advisor and Selling

New program automatically texts inspection results to customers
February 14, 2020 by Allan Janssen

Hunter Engineering Company and Kimoby have announced a new integration to automatically send inspection results to customers via text. According to a joint announcement, the program solves a problem for busy shops where advisors may not always present inspection findings…

       News Business ManagementLead StoryService Advisor and Selling

SELLING: How to gain your customer’s confidence
February 13, 2020 by Allan Janssen

Conversations are central to attracting new customers.

       News Business ManagementConsumer trendsLead StoryService Advisor and Selling

What do your female customers think of your shop?
February 12, 2020 by Allan Janssen

Women are the chief purchasing officers in their homes. Do they want to do business with you?

       News Service Advisor and SellingSupplier News & Announcements

Grant Brothers Sales to represent Mahle in Canada
January 30, 2020 by Allan Janssen

Mahle Aftermarket has partnered with Grant Brothers Sales to expand its product offerings in Canada. Grant Brothers Sales is one of Canada’s largest manufacturers’ representatives. The agreement enables Mahle to provide its broad portfolio of aftermarket solutions to customers in…

       Video Business ManagementService Advisor and Selling

Greenwood | Season 3, Episode 12 | Time to assess your business
December 20, 2019 by Allan Janssen

After the busy month of November, business goes back to normal in December. Now’s the time to reassess and plan for your future. Are you doing everything you’re capable of with your business? Does your business give you at least…

       News Auto Repair & ServiceCustomer RelationsService Advisor and Selling

New Kukui service creates professional videos for shop
December 5, 2019 by Allan Janssen

Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…

       News Lead StoryService Advisor and Selling

Grudge purchases: How to sell to a reluctant customer
December 2, 2019 by Jeff Mowatt

How to put customers at ease when they last place they want to be is in your shop facing a big repair bill.

       News Business ManagementLead StoryService Advisor and Selling

Selling quality parts: It’s better for everyone
November 28, 2019 by Allan Janssen

There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.

       News Consumer trendsJobbers & WDsLead StoryService Advisor and Selling

Offering DIY parts… and education
October 31, 2019 by Geoff Kirbyson

It seems that do-It-Yourselfers aren’t going away time soon, but they might need a little more help from those who sell auto parts.

       News Mergers and AcquisitionsService Advisor and SellingTire & Wheel

Distribution Stox expands into Ontario
October 9, 2019 by Allan Janssen

Distribution Stox has acquired Provincial Tire Distributors, an Ontario-based company in business for more than 30 years. The acquisition is being described as “a major step forward” for the Quebec-based tire distributor, adding a new province to its distribution network.…

       News Business ManagementLead StoryService Advisor and Selling

Kukui webinar examines how you charge for your services
October 1, 2019 by Allan Janssen

About half of the independent shop owners on a recent webinar hosted by Kukui felt they could charge as much as or more than new-car dealerships do for their services. The webinar, designed to look at how shop labour charges…

       News Lead StoryService Advisor and SellingVehicle safetyVehicle Technology

What should be done about cheap brakes parts?
September 26, 2019 by Allan Janssen

Industry experts are unanimous on the importance of using quality parts on critical safety systems.