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Service Advisor and Selling

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SELLING: How to gain your customer’s confidence
May 12, 2020 by Allan Janssen

  By donalee Moulton In a competitive aftermarket, attracting new customers and convincing them to return is more than smart business. It’s essential. It is also a skill and a way of doing business that can be learned and enhanced.

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Greenwood’s Garage | Season 3, Episode 16
April 24, 2020 by Allan Janssen

  Repair shops, service bays, and parts operations are simply not changing fast enough to keep up with advancing vehicle technology and evolving consumer expectations. Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace?

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App enables social-distancing during service check-in
April 3, 2020 by Allan Janssen

Daimler Trucks North America LLC (DTNA) has launched the second generation of its Express WriteUp mobile application, which helps service advisors and customers adhere to social distancing guidelines. The update also speeds up the repair order process, according to the company.

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Greenwood’s Garage: Why CRM matters
February 26, 2020 by Bob Greenwood

Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses.     “It is important to acknowledge that your business is built on

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New program automatically texts inspection results to customers
February 14, 2020 by Allan Janssen

Hunter Engineering Company and Kimoby have announced a new integration to automatically send inspection results to customers via text. According to a joint announcement, the program solves a problem for busy shops where advisors may not always present inspection findings

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SELLING: How to gain your customer’s confidence
February 13, 2020 by donalee Moulton

Conversations are central to attracting new customers.

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What do your female customers think of your shop?
February 12, 2020 by Allan Janssen

Women are the chief purchasing officers in their homes. Do they want to do business with you?

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Grant Brothers Sales to represent Mahle in Canada
January 30, 2020 by Allan Janssen

Mahle Aftermarket has partnered with Grant Brothers Sales to expand its product offerings in Canada. Grant Brothers Sales is one of Canada’s largest manufacturers’ representatives. The agreement enables Mahle to provide its broad portfolio of aftermarket solutions to customers in

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Greenwood | Season 3, Episode 12 | Time to assess your business
December 20, 2019 by Allan Janssen

After the busy month of November, business goes back to normal in December. Now’s the time to reassess and plan for your future. Are you doing everything you’re capable of with your business? Does your business give you at least

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New Kukui service creates professional videos for shop
December 5, 2019 by Allan Janssen

Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees

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Grudge purchases: How to sell to a reluctant customer
December 2, 2019 by Jeff Mowatt

How to put customers at ease when they last place they want to be is in your shop facing a big repair bill.

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Selling quality parts: It’s better for everyone
November 28, 2019 by Allan Janssen

There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.