Auto Service World

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Auto Repair & Service

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RepairPal claims to be biggest auto service network in U.S.
September 20, 2019 by Allan Janssen

RepairPal says the signing of its 2,500th auto repair shop confirms its place as the largest provider of repair services in the United States. The company says its unique model for helping motorists find high-quality vehicle care has earned the

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EYE SPY: One shop’s never-ending battle against poor DIY repairs
September 20, 2019 by Allan Janssen

One of our frequent Eye Spy contributors is Doug Gritner, owner of Doug’s Repair. He’s got a great little business in Alexis Creek, B.C. but, unfortunately, he often finds himself “fixing junk.” And sometimes his customers take a stab at

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AIA report says maintenance is a ‘high priority’ for most
September 18, 2019 by Allan Janssen

The Automotive Industries Association of Canada (AIA) has released the latest in a series of reports about consumer behaviour and industry changes. The latest report “Under the Hood: How Canadians View Vehicle Maintenance and Repair” is an exhaustive look at

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Technician ages ‘show reasonable balance,’ consultants say
September 17, 2019 by Allan Janssen

A leading Canadian automotive consulting firm has downplayed industry concerns that the average age of service technicians is getting precariously high. In a recent email newsletter, DesRosiers Automotive Consulting noted that an “oft-cited concern in the automotive industry has been

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GM’s Canadian recall spreads to U.S.
September 16, 2019 by Allan Janssen

A General Motors recall that hit Canada in late June, affecting some 310,000 vehicles has now hit the U.S. General Motors last week recalled 3.46 million U.S. pickup trucks and SUVs to address the same problem – a vacuum pump

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Mazda Canada selects its top technician
September 16, 2019 by Allan Janssen

Top 10 technicians competed last week at the car company’s Canadian headquarters in Richmond Hill, Ont.

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LexisNexis Risk Solutions launches ‘Recall Clarity’
September 13, 2019 by Allan Janssen

LexisNexis Risk Solutions has launched a new service designed to track down the owners of vehicles with safety-related recalls. Recall Clarity is designed to enable identification, location, and notifications to current owners. LexisNexis Risk Solutions says the service will address

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Dealership service departments still lag behind independent shops: J.D. Power
September 13, 2019 by Allan Janssen

Canadian dealerships are lagging aftermarket facilities in capturing market-share in the automotive repair and service industry, estimated to generate $10 billion annually. According to the latest J.D. Power 2019 Canada Customer Service Index Long-Term Study, independent shops do a better

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Arizona teaching inmates how to repair vehicles
September 12, 2019 by Allan Janssen

A fleet of vehicles owned and operated by the Arizona Dept. of Corrections is now being maintained by female inmates, as the state seeks to give criminals a chance to learn a marketable new skill: auto repair. The women, most

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COMMENTARY: Texting to success
September 11, 2019 by Allan Janssen

Shops need to ride the wave of change if they’re going to keep up with their customers’ preferences.

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Lindertech to feature training for the whole shop
September 9, 2019 by Allan Janssen

Cochrane Automotive in Toronto has lined up four days of shop owner, service advisor, and technician training for the annual Lindertech fall training event. It will be held Oct. 2-5 – the first three days at John and Leah Cochranes

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Forensics investigator joins Global Brake Safety Council
September 6, 2019 by Allan Janssen

Brian F. Chase, the lead forensics investigator and expert witness in the Oct. 2018 New York limousine crash, has joined the Global Brake Safety Council. The case he is still involved in, the New York limo crash, was the deadliest vehicle