What he told our host and publisher Peter Bulmer was that he intends on maintaining Fountain Tire’s customer-first focus.
I’m a really customer-centric leader. I think that’s where we get our best insights from,” Herle said. “And at Fountain Tire, we say: We’re on this road together. And there can be more truth to this and how we view the relationships with our customers. We treat our customers’ vehicles as if they’re [our] own, we make their problems our problems. And this not only refers to customers in the consumer segment, but in all segments that we operate in.”
Herle also talks about what excites him about the automotive aftermarket, what keeps him up at night and where the industry could be headed.
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