Topic
Business Management

   Feature Auto Repair & ServiceBusiness ManagementService Advisor and Selling

Avoiding Phone Fails
June 22, 2019 by Allan Janssen

By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how…

   Feature Business ManagementJobbers & WDs

Deepening the Talent Pool
June 22, 2019 by Adam Malik

By Adam Malik A bright future awaits the automotive aftermarket – provided the industry can seize the opportunities. A common problem is the lack of young talent. Jobbers can’t find reliable people to work in their stores, shops can’t find…

       News AnnouncementsBusiness ManagementSupplier News & Announcements

Jasper acquires Diesel USA Group
June 21, 2019 by Renee Montague

Jasper Holdings Inc., the parent company of Jasper Engines and Transmissions, has acquired Diesel USA Group Inc., headquartered in Louisville, Kentucky. The current leadership team at Diesel USA Group will continue to lead and operate the company independently of Jasper.…

       News Business ManagementService Advisor and Selling

Avoiding phone fails
June 21, 2019 by Allan Janssen

The difference between gaining a new customer and losing a potential sale often boils down to how you handle incoming calls.

   Feature Business ManagementService Advisor and Selling

GREENWOOD: Welcome to the New Aftermarket
June 14, 2019 by Allan Janssen

By Bob Greenwood, AMAM Isn’t it amazing how much change has taken place in our industry just in the past three years, and how much disruption is entering the aftermarket? Change and disruption will challenge shop owners at a truly…

   Feature Business ManagementService Advisor and SellingVehicle Technology

Better Selling: Ending the Confusion Over TPMS
June 14, 2019 by Allan Janssen

By Adam Malik It’s enough to make some people want to pull their hair out. Lighting up support lines at tire pressure monitoring system manufacturers is the confusion around programming and relearning sensors to vehicles. It can be confusing to…

       Video Auto Repair & ServiceBusiness ManagementCommentary

S3 Ep 3 | Finding the Right Revenue Mix
June 14, 2019 by Allan Janssen

Have you found the right revenue mix for your business? How much of your time is spent on routine service intervals? How much time is spent on consumer-generated work? Repairs? Vehicle inspections? First-time customers? If you’re focused on the safety,…

       News Auto Repair & ServiceBusiness ManagementCommentaryJobbers & WDs

COMMENTARY: Welcome to the new aftermarket
June 12, 2019 by Bob Greenwood

Is your business model the old-and-dying kind? Or is it new and vibrant?

       News AnnouncementsBusiness ManagementSupplier News & Announcements

Tompkins International announces additions to executive team
June 4, 2019 by Renee Montague

Raleigh-based consulting and implementation firm Tompkins International announced three additions to its executive leadership team as a direct result of the company’s growth. Jim Herman has been named chief commercial officer leading all business development initiatives. Herman has more than 30 years…

       News Business Management

New episode of Greenwood’s Garage: Tweaking your revenue mix
May 29, 2019 by Allan Janssen

Finding the right balance of work is a critical element in the sustainability of your business.

       News Auto Repair & ServiceBusiness ManagementTraining & Apprenticeship

COMMENTARY: Time For An Industry Makeover
May 22, 2019 by Adam Malik

Your customers don’t need a new Johnson Rod. They need a better preventive maintenance strategy!

       News AnnouncementsBusiness ManagementPeople & Profiles

Randy Moore discusses new book in ASW “Deep Dive” video
May 20, 2019 by Allan Janssen

Former Mister Transmission president and CEO Randy Moore sat down with Auto Service World editor Allan Janssen recently to discuss his book “Fly Free.” The inspiring tale of a motivational speaker who never misses an opportunity to dispense good advice…