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Business Management

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Greenwood’s Garage: Gearing up for change
December 4, 2019 by Bob Greenwood

The coming realities of business are going to require some new strategies.

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November manufacturing up: IHS Markit
December 3, 2019 by Allan Janssen

IHS Markit is reporting that Canadian manufacturers signalled an improvement in their overall business conditions during November, which marked three months of sustained recovery. The IHS Markit Canada Manufacturing Purchasing Managers’ Index posted a score of 51.4 in November, up

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Pricing for Profit
November 29, 2019 by Bob Greenwood

Counsel your clients on the importance of setting their prices according to math, not emotion.

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Selling quality parts: It’s better for everyone
November 28, 2019 by Allan Janssen

There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.

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New Greenwood video: What kind of customers do you want?
November 27, 2019 by Allan Janssen

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Greenwood | Season 3, Episode 11 | Choosing your clientele
November 27, 2019 by Allan Janssen

Are you attracting the wrong kind of customers? Price-focused shops attract price-focused clients. Service focused shops attract service-focused clients. Which clientele is right for your business? In the latest Greenwood’s Garage video, management consultant Bob Greenwood points out that it takes

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Shop coaches come together to promote professionalism
November 25, 2019 by Allan Janssen

Some of the North American aftermarket’s top business consultants have banded together to create awareness about business development and advance industry professionalism. The newly formed Coalition of Automotive Management Professionals (CAMP) said it plans to serve the independent sector of

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GREENWOOD: Is it time to re-assess your business?
November 20, 2019 by Allan Janssen

A little self-assessment goes a long way when the industry is constantly evolving.

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Modern CRM is all about stronger relationships: Greenwood
November 14, 2019 by Allan Janssen

Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on

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Greenwood | Season 3 | Episode 10 | Today’s CRM
November 14, 2019 by Allan Janssen

Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on

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Greenwood’s Garage: How’s your year going?
November 11, 2019 by Allan Janssen

What route will you take to get where you want to be? Slow down and get focused!

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Today’s H.R.: Bringing women into the aftermarket
November 8, 2019 by Allan Janssen

Industry observers agree that employers in our male-dominated workplace need to actively attract and retain more women.