Topic
Business Management

       News Business ManagementEvents

ShopPros to offer service advisor training course
October 18, 2019 by Allan Janssen

ShopPros will offer its AdvisorPro 16 Service Advisor Training course. The live virtual training event launches in November. ShopPros says implementation of the key lessons in the program is guaranteed to increase sales and generate happier customers with a focus on…

       News Business ManagementMarket Research & StatisticsSupplier News & Announcements

Canadian manufucturing shows ‘signs of positivity’
October 7, 2019 by Allan Janssen

  There were some signs of positivity in the Canadian manufacturing sector at the end of the third quarter, with output, new orders, and exports all returning to growth in September, according to analysts at IHS Markit. They also pointed…

       News Business ManagementSupplier News & Announcements

Epicor to offer free tech consultations at AAPEX
October 4, 2019 by Allan Janssen

Epicor’s technology experts are now scheduling appointments with parts suppliers, wholesalers, and service providers at the 2019 Automotive Aftermarket Products Expo (AAPEX) in Las Vegas this fall. The global provider of industry-specific enterprise software says the free consultations are designed…

       News Business ManagementLead StoryService Advisor and Selling

Kukui webinar examines how you charge for your services
October 1, 2019 by Allan Janssen

About half of the independent shop owners on a recent webinar hosted by Kukui felt they could charge as much as or more than new-car dealerships do for their services. The webinar, designed to look at how shop labour charges…

       News Business ManagementLead Story

Greenwood’s Garage: Four corners of success
September 24, 2019 by Allan Janssen

Want to propel your business to the next level? In his latest video, Bob Greenwood identifies four corners for business growth. “Communication is becoming more and more important because jobbers and shop owners have become less united in their attitudes…

       Video Business ManagementLead StoryService Advisor and Selling

Greenwood | Season 3 Episode 8 | Find Your Four Corners
September 24, 2019 by Bob Greenwood

Want to propel your business to the next level? In his latest video, Bob Greenwood identifies four corners for business growth. “Communication is becoming more and more important because jobbers and shop owners have become less united in their attitudes…

       News Association NewsBusiness ManagementEventsIndustry Trends

AAPEX summit to address consolidation
September 23, 2019 by Allan Janssen

The training arm of the Automotive Aftermarket Parts Expo (AAPEX) will tackle the hot topic of consolidation in the automotive service world at this year’s show. AAPEXedu will feature a Service Professionals Summit dubbed “Aftermarket 2030: Consolidation Trends, Opportunities and…

       News Association NewsAuto Repair & ServiceBusiness ManagementConsumer trendsLead StoryMarket Research & Statistics

AIA report says maintenance is a ‘high priority’ for most
September 18, 2019 by Allan Janssen

The Automotive Industries Association of Canada (AIA) has released the latest in a series of reports about consumer behaviour and industry changes. The latest report “Under the Hood: How Canadians View Vehicle Maintenance and Repair” is an exhaustive look at…

   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…

       News Auto Repair & ServiceBusiness ManagementCustomer RelationsLead Story

Dealership service departments still lag behind independent shops: J.D. Power
September 13, 2019 by Allan Janssen

Canadian dealerships are lagging aftermarket facilities in capturing market-share in the automotive repair and service industry, estimated to generate $10 billion annually. According to the latest J.D. Power 2019 Canada Customer Service Index Long-Term Study, independent shops do a better…

       News Association NewsBusiness ManagementCommentaryLead StoryVehicle Technology

COMMENTARY: Are we at the end of the I.C.E. Age?
September 10, 2019 by Allen Schaeffer

What industry experts are saying about future of the internal combustion engine.

       News Association NewsBusiness ManagementJobbers & WDs

CIAA to participate in AIA’s ASP associate program
September 9, 2019 by Allan Janssen

Members of the Canadian Independent Automotive Association (CIAA) have joined AIA Canada’s Automotive Service Associate Program (ASAP). ASAP was designed to give automotive service shops in Canada access to a range of products and services, including network and training opportunities…