Auto Service World

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Business Management

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Small biz likes credit unions over big banks: Survey
February 22, 2024 by Adam Malik

Canadian small businesses continue to be more satisfied with credit unions than with the Big Five banks in terms of overall service quality. The findings come from the Canadian Federation of Independent Business (CFIB), which released the third and final

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How the aftermarket is treating Amazon
February 21, 2024 by Adam Malik

If customers want to do their shopping on Amazon, then that’s where the automotive aftermarket needs to be, a panel discussion suggested. David Seewack, CEO and founder at FinditParts, said Amazon is where his company needs presence because that’s where

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Rethinking your website as tech giants eye the aftermarket
February 16, 2024 by Adam Malik

As tech giants try to move in on traditional aftermarket space, an industry observer pointed out that it’s harder for outsiders to learn this industry than it is for the aftermarket to learn theirs. With that in mind, if you

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Total, Bestbuy extend partnership
February 16, 2024 by Adam Malik

TotalEnergies Marketing Canada announced the renewal of its partnership with Bestbuy Distributors. The company said the collaboration is a significant step in its strategy to broaden its market presence in Canada by integrating its lubricants into Bestbuy’s distribution centres in

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The key role for older techs in an AI world
February 15, 2024 by Adam Malik

Artificial intelligence in the automotive repair sector can only be as good as the technicians who are working with it behind the scenes. Tilak Kasturi, founder and CEO of Predii, an AI solutions provider for the aftermarket, observed that what’s

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Why get AI to write your product descriptions
February 14, 2024 by Adam Malik

As suppliers look to provide more details on products, the task can be daunting thanks to demands on staff time. So rather than focus on the more aspirational possibilities of artificial intelligence, the automotive aftermarket should look at using the

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The risk of not double checking vehicles before customer pick up
February 8, 2024 by Adam Malik

Automotive repair shops should have a checklist of items to go over before handing the keys back to the customer. Failure to do so can result in an unhappy customer who may not return to your shop, warned two industry

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How many people quit or were let go from their jobs
February 7, 2024 by Adam Malik

Years of data point to one clear fact about Canadian workers: They are not afraid to quit a job. North American payroll provider Wagepoint released research data that showed employment trends and terminations from nearly 30,600 small businesses across Canada

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How Canadians are prioritizing their finances
February 6, 2024 by Adam Malik

Canadians are increasingly focusing on financial stability amid rising inflation and economic uncertainty, a recent poll reported. Debt repayment and savings topped the list of priorities, according to the latest CIBC Financial Priorities poll. It found that 13 per cent

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Canadians hanging on to their savings
February 2, 2024 by Adam Malik

Households in Canada have accumulated an unprecedented amount of savings during the pandemic. But unlike the U.S., households here haven’t been drawing down on their savings at the same pace. Thomas Feltmate, senior economist at TD Bank, noted that Canadians

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What young workers want from their employers
February 1, 2024 by Adam Malik

Almost all Gen Z and Millennial workers (93 per cent) prioritize working for an organization that supports quick and flexible decision-making. A survey from Nestle Canada spoke to 1,100 Canadians aged 20-35. It further found that a vast majority believe

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Will consumers keep spending money in the aftermarket?
January 31, 2024 by Adam Malik

When times are tough, people will say they’re going to cut back on certain things. If their actual behaviour plays out to what they intended, it points to good news for the automotive aftermarket. Comparing the intention of how consumers