Topic
Business Management

       News Auto Repair & ServiceBusiness ManagementConsumer trendsOE news

Volvo U.S. launches home-pickup app
April 1, 2020 by Allan Janssen

Volvo owners in the U.S. are now getting house calls with a new app-based vehicle pick-up and delivery service. The service called Volvo Valet, allows owners to have their cars serviced without leaving their homes or offices. The pick-up and…

       News Business ManagementCovid-19Lead Story

Now more than ever, we’d like to hear your stories!
March 31, 2020 by Allan Janssen

Welcome to our Industry Bulletin Board — monitoring the state of our industry during this pandemic. Are you open? Are you keeping busy?  We want to hear from you! Please scroll to the very bottom of this page to where…

       News Business ManagementConsumer trendsCovid-19Customer RelationsLead Story

Getting paid: Do your customers know how to eTransfer money?
March 27, 2020 by Allan Janssen

With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…

       Video Business ManagementConsumer trendsLead Story

Greenwood’s Garage | Season 3 | Episode 14: Who are you attracting?
March 23, 2020 by Allan Janssen

Who are you attracting to your business? Management consultant Bob Greenwood says the profitability of your shop is directly related to the kind of clientele you have. Taking in everyone who walks in the door, might lead to a high…

       News Business ManagementLead Story

Greenwood’s Garage: Building the right clientele
March 23, 2020 by Allan Janssen

Latest video: Season 3, Episode 14

       News Business ManagementCovid-19Supplier News & Announcements

Disinfecting surfaces? Do it right!
March 23, 2020 by Allan Janssen

Sanitizing a surface doesn’t happen instantly. The maker of Spray Nine, a heavy duty cleaner, degreaser, and disinfectant commonly used in automotive repair shops, is reminding its customers that you have to leave the disinfectant on the surface long enough…

       News Business ManagementConsumer trendsCovid-19

Audio Special: The new realities of retail
March 20, 2020 by Allan Janssen

In these unprecedented times, everyone’s looking for ideas on how to stay open and serve their clients while still being safe. We turned to management consultant Bob Greenwood to find out what he’s advising his clients. You can reach Bob…

       News Association NewsAuto Repair & ServiceBusiness ManagementCovid-19Lead StoryLegislation Regulations

Auto parts and vehicle repairs more essential than ever, AIA says
March 19, 2020 by Allan Janssen

Auto parts and vehicle repairs are essential services, especially in a pandemic. That’s the message the Automotive Industries Association of Canada (AIA) is sending to legislators across the country, in an effort to ensure aftermarket businesses stay open even if…

       News Business ManagementConsumer trendsCovid-19International NewsLead Story

Coronavirus update: Taking the temperature of the industry
March 18, 2020 by Allan Janssen

By Allan Janssen Auto repair shops across the country remain open, but a snap poll of jobbers across the country suggests fears of a complete shutdown are close to the surface. An already quiet March Break week has gotten uncomfortably…

       News Business ManagementPeople & Profiles

Susan Hitchon joins AAEC as Ontario licensee
March 16, 2020 by Allan Janssen

Susan Hitchon has joined the Automotive Aftermarket E-Learning Centre (AAEC) as the Ontario licensee of AAEC’s library of management resources. The incoming chairman of the Automotive Industries Association of Canada (AIA) and a former executive with Sensata Technologies, will provide…

       News Business ManagementCommentaryLead Story

Greenwood’s Garage: Are you headed for trouble?
March 4, 2020 by Allan Janssen

Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in the dark. Establishing…

       News Business ManagementConsumer trendsCustomer RelationsLead StoryService Advisor and Selling

Greenwood’s Garage: Why CRM matters
February 26, 2020 by Bob Greenwood

Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses.     “It is important to acknowledge that your business is built on…