Auto Service World

Topic
Business Management

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Here’s why product knowledge training is crucial to employee success
December 18, 2020 by Susan Hitchon

Training, training, training! We all talk about it, and we all say we have a training plan that provides our employees with all the training they need to do their jobs safely and efficiently. It’s a necessary cost of doing…
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ASW Conversations: Shad Smereka on Fountain Tire’s national DVI strategy
November 16, 2020 by Allan Janssen

  In the latest episode of Auto Service World Conversations, we’re speaking with Shad Smereka, the general manager in charge of people and store innovation for Edmonton-based Fountain Tire. The chain of over 160 auto service facilities has been an…
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100 years in the tire and auto business: A conversation with Don Frisby
November 16, 2020 by Allan Janssen

 Don Frisby and his team at Frisby Tire in Ottawa, Ont., have reached a rare milestone in our business. The company is celebrating its 100th anniversary this year. Founded by George Frisby in 1920, the family-owned business has rolled…
CARS_Magazine   Feature Auto Repair & ServiceBusiness Management

It’s Your Turn: Those dreaded Wheel Locks!
November 16, 2020 by Bruce Eccles

  By Bruce Eccles Few things can frustrate my technicians more than a missing wheel key. And nothing spoils the mood in the office like an unreasonable customer. Funny how these two situations are often go hand-in-hand! Dealerships can get…
Jobber_News   Feature Business ManagementCustomer Relations

Confidentiality in the workplace
November 16, 2020 by Allan Janssen

  By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table…
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It’s Your Turn: Those dreaded wheel locks!
November 16, 2020 by Bruce Eccles

There are so many ways wheel locks can frustrate techs and customers alike!
Jobber_News   Feature Business Management

Measuring the productivity of your whole team
November 16, 2020 by Allan Janssen

By Bob Greenwood Measuring the productivity of individual employees is important in any business. It’s a valuable statistic to track, and is an excellent starting point for a staff review, encouragement, and sometimes counselling. But what about team productivity? Can…
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Measuring the productivity of your whole team
November 6, 2020 by Bob Greenwood

When you measure the productivity of your entire team, you get a more accurate picture of how to improve shop profitability.
Jobber_News   Feature Business Management

JobberView: The Quality Alternative
November 2, 2020 by Zara Wishloff

  By Zara Wishloff The reputation of aftermarket parts has taken quite a tumble. There was a time, in the early decades of the automotive industry, when aftermarket parts were seen as the quality alternative to cheap and poorly manufactured…
Jobber_News   Feature Business Management

Getting Paid: How to collect without creating hard feelings
November 2, 2020 by Allan Janssen

  By Jeff Mowatt If you’ve ever experienced the awkwardness of having to call a customer to remind them to pay their bill, you know that you have to walk a very fine line of diplomacy. Being a pushover won’t…
Auto Service World  Cars Magazine  Jobber News   News Business ManagementService Advisor and Selling

Off the shelf: How to keep them coming back
October 29, 2020 by Allan Janssen

How to create real loyalty with your ASP clients.
Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead Story

Confidentiality in the workplace
October 7, 2020 by Allan Janssen

Five unwritten rules of customer confidentiality. Ignore them at your peril!