Everything in your brake system is galvanized – so why not the brake pads?
Our latest walk down memory lane takes a look at how interactions with clients have changed over the years. October 2019: Customers September 2019: Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?…
How to put customers at ease when they last place they want to be is in your shop facing a big repair bill.
Counsel your clients on the importance of setting their prices according to math, not emotion.
A group of stakeholders in the U.S. auto industry are urging automakers to adopt standardized names for Advanced Driver Assistance System (ADAS) technology. The group, which includes the American Automobile Association, Consumer Reports magazine, the consulting firm J.D. Power, and…
There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.
Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.
Stats that put the North American automotive aftermarket into perspective.
Pricing policies might just be the solution to a margin-challenged supply chain.
Let’s speak honestly about the things that could be improved in our industry. Maybe then things will change.
There’s an opportunity for independent repair shops to profit from air suspension work, rather than sending it to the dealership.