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Paid Taking Brake Safety to the Next Level
December 5, 2019 by Nucap

Everything in your brake system is galvanized – so why not the brake pads?

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The More Things Change: Customers
December 3, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how interactions with clients have changed over the years. October 2019:  Customers September 2019:  Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?

Auto Service World  Cars Magazine  Jobber News   News Lead StoryService Advisor and Selling

Grudge purchases: How to sell to a reluctant customer
December 2, 2019 by Jeff Mowatt

How to put customers at ease when they last place they want to be is in your shop facing a big repair bill.

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Pricing for Profit
November 29, 2019 by Bob Greenwood

Counsel your clients on the importance of setting their prices according to math, not emotion.

Auto Service World  Cars Magazine  Jobber News   News Lead StoryOE newsVehicle Technology

Group pushes for standardized tech names
November 28, 2019 by Allan Janssen

A group of stakeholders in the U.S. auto industry are urging automakers to adopt standardized names for Advanced Driver Assistance System (ADAS) technology. The group, which includes the American Automobile Association, Consumer Reports magazine, the consulting firm J.D. Power, and

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead StoryService Advisor and Selling

Selling quality parts: It’s better for everyone
November 28, 2019 by Allan Janssen

There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.

Auto Service World  Cars Magazine  Jobber News   News Business ManagementLead Story

New Greenwood video: What kind of customers do you want?
November 27, 2019 by Allan Janssen

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Phone fails lead to missed automotive service revenue: report
November 26, 2019 by Allan Janssen

Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.

Auto Service World  Cars Magazine  Jobber News   News Lead StoryMarket Research & Statistics

By the Numbers: Looking for 167,000 new apprentices
November 25, 2019 by Allan Janssen

Stats that put the North American automotive aftermarket into perspective.

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Following the MAP: How pricing policies could enhance product value
November 25, 2019 by Allan Janssen

Pricing policies might just be the solution to a margin-challenged supply chain.

Auto Service World  Cars Magazine  Jobber News   News CommentaryJobbers & WDsLead Story

COMMENTARY: It’s good to air our grievances
November 22, 2019 by Allan Janssen

Let’s speak honestly about the things that could be improved in our industry. Maybe then things will change.

Auto Service World  Cars Magazine  Jobber News   News Auto Repair & ServiceLead StoryVehicle Technology

Air springs doesn’t have to be a dealership job!
November 21, 2019 by Allan Janssen

There’s an opportunity for independent repair shops to profit from air suspension work, rather than sending it to the dealership.