Topic
Customer Relations

     Feature Auto Repair & ServiceCustomer Relations

Just watch this!
January 9, 2018 by Allan Janssen

Quebec shop owner utilizes video to explain repairs to customers… in real time.

       News Auto Repair & ServiceCustomer Relations

CAA handles record number of cold-weather calls in South Central Ontario
January 8, 2018 by Allan Janssen

Club receives a record 38,808 service calls in a single week immediately following Christmas — a 56-per-cent increase from the same period last year.

   News Customer Relations

Getting Your Car Ready For Winter
November 18, 2016 by Auto Service World

  According to the Ontario’s Ministry of Transport1, in December 2015, there were 7,271 more collisions than in May of the same year. In addition to traditional seasonal tire changes, Canadian drivers can adopt several precautionary measures to prepare their…

   News Association NewsAuto Repair & ServiceBusiness ManagementCustomer RelationsLegislation Regulations

AARO petition seeks to get unfit vehicles off the road
July 27, 2016 by Allan Janssen

Ontario association is looking for 50,000 signatures supporting a call for mandatory vehicle inspections.

     News Customer Relations

Online Ratings Influence Consumer Car Buying Habits
March 11, 2016 by Steve Pawlett

  With the spring selling season about to kick into gear, it’s an opportune time to take a look at the vehicle consideration and shopping habits of Canadians. The J.D. Power Analysis of the 2015 Canadian Avoider Study finds certain…

       News Association NewsAuto Repair & ServiceBusiness ManagementCustomer Relations

New auto careers website launched by Auto Care Association
November 4, 2015 by CARS Magazine

The Auto Care Association has launched its newly-redesigned website, www.autocarecareers.org, to promote the diverse careers and opportunities in the auto care industry. The upgraded website features innovative tools to help companies recruit the best and brightest new talent to the…

   News Association NewsAuto Repair & ServiceBusiness ManagementCustomer RelationsSupplier News & Announcements

Auto Care Association names Bill Hanvey as president and CEO
October 30, 2015 by CARS Magazine

The Auto Care Association Board of Directors has appointed Bill Hanvey as president and chief executive officer. Hanvey will succeed Kathleen Schmatz, who is retiring at the end of the year after leading the association for 14 years. Hanvey will…

   News Auto Repair & ServiceBusiness ManagementCustomer RelationsMilestones & Awards

Lexus tops J.D. Power customer service survey
September 19, 2015 by Allan Janssen

Independent repair shops beat most dealerships in Canadian customer satisfaction survey, but still fail to live up to expectations.

     News Association NewsBusiness ManagementCustomer Relations

Eastern Auto Parts Warehouse names Mike Odell as president
September 17, 2015 by CARS Magazine

Mike Odell has joined Eastern Warehouse Distributors, Inc., (dba Eastern Auto Parts Warehouse), as president and chief operating officer. Eastern Auto Parts Warehouse is a privately owned, wholesale automotive parts distributor to professional installers in Pennsylvania, New Jersey and Delaware.…

     News Association NewsBusiness ManagementCustomer Relations

Denso Products and Services Americas, Inc. names new president
September 17, 2015 by CARS Magazine

Denso Corp. has named Haruhiko “Hal” Kato president of Denso Products and Services Americas, Inc. (DPAM), the aftermarket sales, manufacturing and distribution arm of the global automotive supplier. Kato succeeds Yoshihiko Yamada, who retired after 38 years with the corporation.…