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Topic
Customer Relations
News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements How safe are your headlights?
March 29, 2018 by
Danielle Oswald
As headlights get older they start to dim and need replacing, just like tires, shocks, and brakes. The longer people wait to replace their lights, the more they will dull, causing safety issues with drivers at night. Drivers are not…
News Auto Repair & ServiceContests and SweepstakesCustomer RelationsJobbers & WDsPeople & Profiles Auto Value announces Jumpstart Sweepstakes Jackpot Winners
March 22, 2018 by
Danielle Oswald
Auto Value has announced three more winners of its $10,000 grand prize and another 50 $100 gift card winners from the Aftermarket Jackpot Jumpstart Sweepstakes, sponsored by Standard Motor Products. The winners were Verneta Reich, Aaron Wisniewski, and grand prize winner John…
News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements Rancho Spring Promotion
February 15, 2018 by
Danielle Oswald
The new Rancho spring promotion is offering customers up to $400 back in rebates on total Rancho purchases. Some of the Rancho products include performance shock absorbers and struts, steering stabilizers, leveling systems, lift kits and tools for rock climbing.…
News AnnouncementsAuto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & AnnouncementsTraining & Apprenticeship Applications open for scholarships
February 8, 2018 by
Danielle Oswald
The University of the Aftermarket Foundation is accepting applications for automotive scholarships. The university has scholarship offers ranging from $1,000 – $10,000 in multiple categories. Over 100 scholarships are available for students enrolled in four-year and two-year programs as well…
Feature Auto Repair & ServiceCustomer Relations Just watch this!
January 9, 2018 by
Allan Janssen
Quebec shop owner utilizes video to explain repairs to customers… in real time.
News Auto Repair & ServiceCustomer Relations CAA handles record number of cold-weather calls in South Central Ontario
January 8, 2018 by
Allan Janssen
Club receives a record 38,808 service calls in a single week immediately following Christmas — a 56-per-cent increase from the same period last year.
News Customer Relations Getting Your Car Ready For Winter
November 18, 2016 by
Auto Service World
According to the Ontario’s Ministry of Transport1, in December 2015, there were 7,271 more collisions than in May of the same year. In addition to traditional seasonal tire changes, Canadian drivers can adopt several precautionary measures to prepare their…
News Association NewsAuto Repair & ServiceBusiness ManagementCustomer RelationsLegislation Regulations AARO petition seeks to get unfit vehicles off the road
July 27, 2016 by
Allan Janssen
Ontario association is looking for 50,000 signatures supporting a call for mandatory vehicle inspections.
News Customer Relations Online Ratings Influence Consumer Car Buying Habits
March 11, 2016 by
Steve Pawlett
With the spring selling season about to kick into gear, it’s an opportune time to take a look at the vehicle consideration and shopping habits of Canadians. The J.D. Power Analysis of the 2015 Canadian Avoider Study finds certain…
News Association NewsAuto Repair & ServiceBusiness ManagementCustomer Relations New auto careers website launched by Auto Care Association
November 4, 2015 by
CARS Magazine
The Auto Care Association has launched its newly-redesigned website, www.autocarecareers.org, to promote the diverse careers and opportunities in the auto care industry. The upgraded website features innovative tools to help companies recruit the best and brightest new talent to the…
News Association NewsAuto Repair & ServiceBusiness ManagementCustomer RelationsSupplier News & Announcements Auto Care Association names Bill Hanvey as president and CEO
October 30, 2015 by
CARS Magazine
The Auto Care Association Board of Directors has appointed Bill Hanvey as president and chief executive officer. Hanvey will succeed Kathleen Schmatz, who is retiring at the end of the year after leading the association for 14 years. Hanvey will…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsMilestones & Awards Lexus tops J.D. Power customer service survey
September 19, 2015 by
Allan Janssen
Independent repair shops beat most dealerships in Canadian customer satisfaction survey, but still fail to live up to expectations.