Auto Service World

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How Millennials approach maintenance and repair
August 18, 2022 by Adam Malik

Millennial Canadians feel more helpless and don’t stay on top of maintenance and repair of their vehicle as much as other age groups, according to new data. The Automotive Industries Association of Canada released information on how the Millennial cohort

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This may be a key advantage for the aftermarket over dealers
June 21, 2022 by Adam Malik

A recent study out of the United States found that vehicle owners find it easier to do business with an aftermarket service facility compared to a franchised new-vehicle dealer for some types of service. The J.D. Power 2022 U.S. Aftermarket

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ASW Conversations: The Customer Experience
June 2, 2022 by Adam Malik

  The experience of the customer while in your shop is an essential part of the automotive aftermarket industry. In this special edition of ASW Conversations, host Peter Bulmer hosts a video discussion with Mister Tansmission’s CEO Tony Kuczynski, who

Auto Service World  Jobber News   Feature Business ManagementCovid-19Customer RelationsJobbers & WDs

Staying safe
September 27, 2021 by Adam Malik

Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm we’re in a fourth wave. Here’s what jobbers have been doing to keep staff and customers safe   ALMOST TWO-THIRDS of Canadian

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Confidentiality in the workplace
November 16, 2020 by Allan Janssen

  By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table

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COMMENTARY: Don’t help online retailers take over your business!
July 23, 2020 by Auto Service World

Supporting online retailers as their ‘official install centre’ doesn’t make any sense

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Manheim Auctions reveals new car disinfecting service
July 7, 2020 by Allan Janssen

  Manheim Canada, a business of Cox Automotive Canada and a leading provider of vehicle remarketing services, has introduced the Manheim Vehicle Disinfection Service. Available at all Manheim Auctions across the country, the Manheim Vehicle Disinfection Service will effectively reduce

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Social-distancing floor and window decals available for aftermarket
June 30, 2020 by Allan Janssen

Superior Signals, Inc. (SSI) has introduced a new line of social distancing decals. The series features a selection of five decals, encouraging safe social distancing and the wearing of appropriate safety gear. Extremely durable and highly visible, these decals can

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Canadian millennials rate independent shops higher on trust, value
June 25, 2020 by Allan Janssen

Canadian millennials value independent auto service providers over dealerships when it comes to value for money and trustworthiness, according to a new study released by the Automotive Industries Association of Canada. According to the study, officially released today, independent shops

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Fountain Tire launches financing solution for customers
May 28, 2020 by Allan Janssen

Fountain Tire has launched an online financing solution that provides its Canadian customers with access to 0% interest financing plans. The move is part of Fountain Tire’s goal to provide flexible payment options, particularly during these challenging times. “At Fountain

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New program communicates Covid-19 safeguards
May 26, 2020 by Allan Janssen

A Toronto marketing company has developed a program that allows businesses to quickly communicate their Covid-19 safeguards to the public. OneLocal created CovidSafe Services as a tool for businesses – including automotive repair shops – to advertise what Covid-19 standards

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SiriusXM and Bolt On partner on free offer
May 13, 2020 by Allan Janssen

Shops using Bolt On Technology’s management software can now offer their customers three free months of SiriusXM All Access