Topic
Customer Relations

   Feature Business ManagementCustomer Relations

Confidentiality in the workplace
November 16, 2020 by Allan Janssen

  By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table…

       News CommentaryCustomer RelationsIndustry TrendsLead Story

COMMENTARY: Don’t help online retailers take over your business!
July 23, 2020 by Auto Service World

Supporting online retailers as their ‘official install centre’ doesn’t make any sense

       News Covid-19Customer Relations

Manheim Auctions reveals new car disinfecting service
July 7, 2020 by Allan Janssen

  Manheim Canada, a business of Cox Automotive Canada and a leading provider of vehicle remarketing services, has introduced the Manheim Vehicle Disinfection Service. Available at all Manheim Auctions across the country, the Manheim Vehicle Disinfection Service will effectively reduce…

       News Business ManagementCovid-19Customer Relations

Social-distancing floor and window decals available for aftermarket
June 30, 2020 by Allan Janssen

Superior Signals, Inc. (SSI) has introduced a new line of social distancing decals. The series features a selection of five decals, encouraging safe social distancing and the wearing of appropriate safety gear. Extremely durable and highly visible, these decals can…

       News Association NewsCustomer RelationsLead StoryMarket Research & Statistics

Canadian millennials rate independent shops higher on trust, value
June 25, 2020 by Allan Janssen

Canadian millennials value independent auto service providers over dealerships when it comes to value for money and trustworthiness, according to a new study released by the Automotive Industries Association of Canada. According to the study, officially released today, independent shops…

       News Business ManagementConsumer trendsCustomer Relations

Fountain Tire launches financing solution for customers
May 28, 2020 by Allan Janssen

Fountain Tire has launched an online financing solution that provides its Canadian customers with access to 0% interest financing plans. The move is part of Fountain Tire’s goal to provide flexible payment options, particularly during these challenging times. “At Fountain…

       News Covid-19Customer Relations

New program communicates Covid-19 safeguards
May 26, 2020 by Allan Janssen

A Toronto marketing company has developed a program that allows businesses to quickly communicate their Covid-19 safeguards to the public. OneLocal created CovidSafe Services as a tool for businesses – including automotive repair shops – to advertise what Covid-19 standards…

       News Business ManagementCustomer Relations

SiriusXM and Bolt On partner on free offer
May 13, 2020 by Allan Janssen

Shops using Bolt On Technology’s management software can now offer their customers three free months of SiriusXM All Access

       Video Customer Relations

ASW Podcast 002 Bob Ward on communicating safety
April 17, 2020 by Allan Janssen

For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…

       News Customer RelationsSupplier News & Announcements

SiriusXM, Gem-Car partner on value-add offer to customers
April 14, 2020 by Allan Janssen

SiriusXM Canada and shop management software company Gem-Car have teamed up to give Gem-Car shops the ability to offer their customers complimentary satellite radio. Repair shops that use Gem-Car’s management software and are enrolled in the SiriusXM Service Lane for…

       News Covid-19Customer RelationsLead StoryPodcast

ASW Conversations: Bob Ward on communicating safety
April 10, 2020 by Allan Janssen

For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…

       News Business ManagementConsumer trendsCovid-19Customer RelationsLead Story

Getting paid: Do your customers know how to eTransfer money?
March 27, 2020 by Allan Janssen

With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…