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Customer Relations

   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…

       News Auto Repair & ServiceBusiness ManagementCustomer RelationsLead Story

Dealership service departments still lag behind independent shops: J.D. Power
September 13, 2019 by Allan Janssen

Canadian dealerships are lagging aftermarket facilities in capturing market-share in the automotive repair and service industry, estimated to generate $10 billion annually. According to the latest J.D. Power 2019 Canada Customer Service Index Long-Term Study, independent shops do a better…

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Calling all role models
August 23, 2019 by Renee Montague

The Automotive Industries Association of Canada (AIA) is looking for established aftermarketers to serve as roles models for young people who might be interested in an automotive career. Working with Let’s Talk Science, AIA Canada has put out a call…

       News Customer RelationsService Advisor and SellingVehicle safety

Knee airbags could elevate risk of bodily injury: report
August 22, 2019 by Renee Montague

If your customers ask you what you think about knee air bags offered in some vehicles, you may want to temper your enthusiasm.  The Insurance Institute for Highway Safety (IIHS) points out that the technology that is growing in popularity…

       News Auto Repair & ServiceCustomer RelationsEye SpyNews Oddities

New EYE SPY Video: Things that go BOOM!
August 15, 2019 by Allan Janssen

With so much tension in the modern automotive engine, it’s not surprising that technicians sometimes encounter the evidence of an explosive calamity under the hood.

       News Auto Repair & ServiceCustomer RelationsInternational NewsVehicle safety

Volvo informs owners about risk of engine fires
July 29, 2019 by Renee Montague

Volvo will be contacting over 507,000 Volvo owners letting them know their vehicles is being recalled due to a risk of engine fire. No injuries nor accidents have been linked to the fault yet, but Volvo said its own investigations…

       News Association NewsCustomer RelationsMarket Research & StatisticsVehicle safetyVehicle Technology

Canadians worried, confused about autonomous vehicles
May 30, 2019 by Renee Montague

More than 55 percent of Canadians believe autonomous vehicles have benefits but the vast majority harbour deep-seated fears and confusion about the technology, according to the Canadian Automobile Association. A recent CAA poll shows that 83% of Canadians have only a vague…

       News Auto Repair & ServiceCustomer Relations

Costlier car repairs coming: published report
May 27, 2019 by Allan Janssen

Advance, Auto Zone executives say costs arising from new tariffs can’t help but be passed on to consumers.

       News AnnouncementsAuto Repair & ServiceContests and SweepstakesCustomer Relations

Are you making waiting bearable? ASA wants to know how
May 13, 2019 by Renee Montague

ASA is soliciting photographs of the best waiting areas in the aftermarket. Repair shops in Canada and the U.S. are invited to showcase their waiting rooms for a chance to win bragging rights. “We are always excited when we can…

       News AnnouncementsCustomer RelationsInternational NewsOE news

GM recalls large pickups for problems with block heater cords
May 6, 2019 by Renee Montague

GM plans to pull 368,000 of its large pickup trucks off the road over concerns of potential short circuits that could lead to fire. So far, there have been 19 reports of fires caused by engine block heater cords, none…

       News Contests and SweepstakesCustomer RelationsSupplier News & Announcements

New promotion: KYB offers cash incentives for struts and shocks
May 6, 2019 by Renee Montague

Suspension manufacturer KYB is offering cash incentives to counterpersons who put its products into the hands of automotive service professionals and DIYers. During the months of May and June, KYB is offering $5 for pairs of KYB shocks or struts…

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Meet Tungsten the tyrannosaurus
May 1, 2019 by Renee Montague

  What do you do with an old wrench?  Why not turn it into a dinosaur? Shawn Gavigan of Dave’s Garage in Aurora, Ont. is doing just that. He turns bits of metal, old tools, nuts, and bolts into decorations…