The experience of the customer while in your shop is an essential part of the automotive aftermarket industry.
In this special edition of ASW Conversations, host Peter Bulmer hosts a video discussion with Mister Tansmission’s CEO Tony Kuczynski, who discusses the importance of customer service within the company.
A customer trusting Mister Transmission with their vehicle is a responsibility the company doesn’t take lightly, Kuczynski said. Afterall, vehicle repair is often a stressful time in a person’s life.
“And as part of the experience, we want to try to alleviate that as much as possible. We want it to be a comfortable experience from the first phone call,” Kuczynski says.
The conversation also includes a look at the oncoming demand for electric vehicles and how preparations are underway to take those on.