With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…
Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business is built on…
Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business…
Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel, stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…
The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…
Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…
Ben Knowles of Mechanic Modern in Richmond, Que., sent in this picture of a fried clutch. The owner of the 2008 Toyota Corolla thought he could get himself out of a snowbank by brute power and quickly switching from forward…
KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives. First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…
‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…
Repair shop websites are built on a variety of successful marketing strategies.
Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…
Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.