Topic
Customer Relations

       News Auto Repair & ServiceConsumer trendsCustomer RelationsJobbers & WDs

New videos promote routine maintenance
February 24, 2020 by Allan Janssen

  Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel,  stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…

       News Auto Repair & ServiceBusiness ManagementConsumer trendsCustomer Relations

Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by Allan Janssen

The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…

       News Auto Repair & ServiceCustomer RelationsEye SpyLead StoryVehicle safety

EYE SPY: Hole-y unfit for the roads!
January 14, 2020 by Allan Janssen

  Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…

       News Customer RelationsEye SpyLead StoryNews Oddities

Eye Spy: From frozen ditch to burned clutch
December 26, 2019 by Allan Janssen

Ben Knowles of Mechanic Modern in Richmond, Que., sent in this picture of a fried clutch. The owner of the 2008 Toyota Corolla thought he could get himself out of a snowbank by brute power and quickly switching from forward…

       News Auto Repair & ServiceCustomer RelationsNew Products

KYB unveils road testing app
December 23, 2019 by Allan Janssen

KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives.  First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…

       News Business ManagementCustomer RelationsLead StoryNews Oddities

Have you decked the halls? Show us your lights and tinsel!
December 17, 2019 by Allan Janssen

  ‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…

       News Association NewsBusiness ManagementConsumer trendsCustomer RelationsLead StoryMarket Research & Statistics

Winning websites reveal marketing tips for 2020
December 12, 2019 by Jacob Stoller

Repair shop websites are built on a variety of successful marketing strategies.

       News Auto Repair & ServiceCustomer RelationsService Advisor and Selling

New Kukui service creates professional videos for shop
December 5, 2019 by Allan Janssen

Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…

       News Consumer trendsCustomer RelationsLead StoryMarket Research & Statistics

Phone fails lead to missed automotive service revenue: report
November 26, 2019 by Allan Janssen

Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.

   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…

       News Auto Repair & ServiceBusiness ManagementCustomer RelationsLead Story

Dealership service departments still lag behind independent shops: J.D. Power
September 13, 2019 by Allan Janssen

Canadian dealerships are lagging aftermarket facilities in capturing market-share in the automotive repair and service industry, estimated to generate $10 billion annually. According to the latest J.D. Power 2019 Canada Customer Service Index Long-Term Study, independent shops do a better…

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Calling all role models
August 23, 2019 by Renee Montague

The Automotive Industries Association of Canada (AIA) is looking for established aftermarketers to serve as roles models for young people who might be interested in an automotive career. Working with Let’s Talk Science, AIA Canada has put out a call…