Topic
Customer Relations

       News Auto Repair & ServiceCustomer Relations

COMMENTARY: Dealing with YouTube customers
July 3, 2018 by Chelsey Hattum

“But I saw it on YouTube!” Some customers come in with preconceived notions that they learned from some amateur mechanic on the Internet

       News Association NewsCustomer RelationsMarket Research & StatisticsTraining & ApprenticeshipVehicle Technology

New consumer video: The value of an oil change
June 25, 2018 by Allan Janssen

U.S. Car Care Council offers an educational tool to help explain to consumers why they need to come in for regular oil changes.

       News Auto Repair & ServiceCustomer RelationsMarket Research & Statistics

Warranty provider tackles industry misperceptions
June 11, 2018 by Allan Janssen

A Canadian provider of third-party auto warranties says increased simplicity, transparency, value, and efficiency would go a long way to rehabilitating the perception of extended warranties among motorists. Joe McBurney, president of Obvi Inc., says there are a number of…

       News Auto Repair & ServiceCharity & FundraisingCustomer RelationsMilestones & Awards

Milestone: Shop celebrates quadruple anniversary
June 6, 2018 by Allan Janssen

It was a quadruple anniversary for Auto Centre Dufferin County in Shelburne, Ont. this weekend. The shop is celebrating 20 years in business. It’s been 15 years since they moved into their new premises. It’s been 10 years since they…

       News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements

Purolator releases 2018 filter catalogue
May 17, 2018 by Danielle Oswald

Purolator has launched its new 2018 PurolatorTECH filter catalog. The catalog is for service technicians to be able to lookup filter options by vehicle year, make and model. The catalog has a listing of filters in the United States, Canada…

     News Auto Repair & ServiceCustomer RelationsMarket Research & Statistics

Survey finds Canadian car owners prioritize performance over appearance
May 17, 2018 by Allan Janssen

CarGurus survey finds Canadians value function over flash when it comes to their vehicles.

       News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements

Lumileds new catalogue
May 16, 2018 by Danielle Oswald

Lumileds has come out with its 2018 Philips Automotive Lighting Catalogue. It includes information about the latest innovations in automotive lighting technology for applications for both domestic and import cars, SUVs, light trucks, and vans from model years 2000 to…

       News Customer RelationsMarket Research & Statistics

Survey says Ontario drivers missing basic info about tire pressure
May 14, 2018 by Allan Janssen

Survey for tire manufacturers suggests that many don’t know how to check tire pressure, how often to check it, or what the correct pressure should be.

       News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements

Volvo, Amazon launch in-car delivery
May 11, 2018 by Danielle Oswald

Volvo has partnered with Amazon to bring in-car delivery of packages to customers throughout the United States. The service is available across 37 cities in the U.S. with more locations to come over time. It’s a part of Volvo’s in-car…

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Skills Ontario and Magna partner up for skill development programs
May 10, 2018 by Danielle Oswald

Magna International has partnered with Skills Ontario to help support the Skills Ontario Competition and other programs that the company offers. Magna will be giving Skills Ontario $125,000 in investment towards the 2018 Skills Ontario Competition, Skills Ontario Young Women’s…

       News AnnouncementsAuto Repair & ServiceCustomer RelationsJobbers & WDsLegislation RegulationsSupplier News & Announcements

New Ontario holiday pay changes to be reversed
May 9, 2018 by Danielle Oswald

In what appears to be good news for small business around Ontario, a contentious portion of new workplace laws is being returned to its original state.  The Better Jobs Act’s employment regulation surrounding holiday pay, according to business owners, was costly and flawed in many ways.   The Ontario government’s new…

       News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements

Gasoline prices hit four year high
May 2, 2018 by The Canadian Press

Canadians celebrating the onset of summer driving season have been dismayed by another spring phenomenon — rising gasoline prices across the country. According to GasBuddy.com, the average price of regular gasoline in Canada on Monday was about $1.33 per litre,…