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Topic
Customer Relations
News Business ManagementConsumer trendsCovid-19Customer RelationsLead Story Getting paid: Do your customers know how to eTransfer money?
March 27, 2020 by
Allan Janssen
With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…
News Business ManagementConsumer trendsCustomer RelationsLead StoryService Advisor and Selling Greenwood’s Garage: Why CRM matters
February 26, 2020 by
Bob Greenwood
Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business is built on…
Video Business ManagementConsumer trendsCustomer Relations Greenwood’s Garage | Season 3 | Episode 13 – Why CRM Matters
February 25, 2020 by
Bob Greenwood
Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business…
News Auto Repair & ServiceConsumer trendsCustomer RelationsJobbers & WDs New videos promote routine maintenance
February 24, 2020 by
Allan Janssen
Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel, stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…
News Auto Repair & ServiceBusiness ManagementConsumer trendsCustomer Relations Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by
Allan Janssen
The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…
News Auto Repair & ServiceCustomer RelationsEye SpyLead StoryVehicle safety EYE SPY: Hole-y unfit for the roads!
January 14, 2020 by
Allan Janssen
Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…
News Customer RelationsEye SpyLead StoryNews Oddities Eye Spy: From frozen ditch to burned clutch
December 26, 2019 by
Allan Janssen
Ben Knowles of Mechanic Modern in Richmond, Que., sent in this picture of a fried clutch. The owner of the 2008 Toyota Corolla thought he could get himself out of a snowbank by brute power and quickly switching from forward…
News Auto Repair & ServiceCustomer RelationsNew Products KYB unveils road testing app
December 23, 2019 by
Allan Janssen
KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives. First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…
News Business ManagementCustomer RelationsLead StoryNews Oddities Have you decked the halls? Show us your lights and tinsel!
December 17, 2019 by
Allan Janssen
‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…
News Association NewsBusiness ManagementConsumer trendsCustomer RelationsLead StoryMarket Research & Statistics Winning websites reveal marketing tips for 2020
December 12, 2019 by
Jacob Stoller
Repair shop websites are built on a variety of successful marketing strategies.
News Auto Repair & ServiceCustomer RelationsService Advisor and Selling New Kukui service creates professional videos for shop
December 5, 2019 by
Allan Janssen
Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…
News Consumer trendsCustomer RelationsLead StoryMarket Research & Statistics Phone fails lead to missed automotive service revenue: report
November 26, 2019 by
Allan Janssen
Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.