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Topic
Customer Relations
Video Customer Relations ASW Podcast 002 Bob Ward on communicating safety
April 17, 2020 by
Allan Janssen
For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…
News Customer RelationsSupplier News & Announcements SiriusXM, Gem-Car partner on value-add offer to customers
April 14, 2020 by
Allan Janssen
SiriusXM Canada and shop management software company Gem-Car have teamed up to give Gem-Car shops the ability to offer their customers complimentary satellite radio. Repair shops that use Gem-Car’s management software and are enrolled in the SiriusXM Service Lane for…
News Covid-19Customer RelationsLead StoryPodcast ASW Conversations: Bob Ward on communicating safety
April 10, 2020 by
Allan Janssen
For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…
News Business ManagementConsumer trendsCovid-19Customer RelationsLead Story Getting paid: Do your customers know how to eTransfer money?
March 27, 2020 by
Allan Janssen
With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…
News Business ManagementConsumer trendsCustomer RelationsLead StoryService Advisor and Selling Greenwood’s Garage: Why CRM matters
February 26, 2020 by
Bob Greenwood
Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business is built on…
Video Business ManagementConsumer trendsCustomer Relations Greenwood’s Garage | Season 3 | Episode 13 – Why CRM Matters
February 25, 2020 by
Bob Greenwood
Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business…
News Auto Repair & ServiceConsumer trendsCustomer RelationsJobbers & WDs New videos promote routine maintenance
February 24, 2020 by
Allan Janssen
Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel, stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…
News Auto Repair & ServiceBusiness ManagementConsumer trendsCustomer Relations Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by
Allan Janssen
The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…
News Auto Repair & ServiceCustomer RelationsEye SpyLead StoryVehicle safety EYE SPY: Hole-y unfit for the roads!
January 14, 2020 by
Allan Janssen
Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…
News Customer RelationsEye SpyLead StoryNews Oddities Eye Spy: From frozen ditch to burned clutch
December 26, 2019 by
Allan Janssen
Ben Knowles of Mechanic Modern in Richmond, Que., sent in this picture of a fried clutch. The owner of the 2008 Toyota Corolla thought he could get himself out of a snowbank by brute power and quickly switching from forward…
News Auto Repair & ServiceCustomer RelationsNew Products KYB unveils road testing app
December 23, 2019 by
Allan Janssen
KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives. First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…
News Business ManagementCustomer RelationsLead StoryNews Oddities Have you decked the halls? Show us your lights and tinsel!
December 17, 2019 by
Allan Janssen
‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…