Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in the dark. Establishing…
Somewhere between rock solid and rock bottom are aftermarket companies that struggle with consistency.
By Bob Paff Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or John Q. Public, please allow me to humbly suggest that you give your head a shake. It is repair shop…
We seem to be plagued by a morbid pessimism that advanced technology is undoing our industry.
Do you have the kind of relationship with ASPs that they heed your advice? The most progressive jobbers do.
I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s…
The coming realities of business are going to require some new strategies.
Counsel your clients on the importance of setting their prices according to math, not emotion.
Let’s speak honestly about the things that could be improved in our industry. Maybe then things will change.
People who drive in twilight or during inclement weather without turning on their lights are endangering themselves and everyone they pass.
No one thinks solving the current labour crisis is child’s play… but there are similarities.
What route will you take to get where you want to be? Slow down and get focused!