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Auto_Service_World   Feature Association NewsCommentaryPeople & Profiles

Commentary: This was NOT a gender vote
May 18, 2020 by Allan Janssen

If you’re not used to the term ‘Madame Chairman’ being thrown around at AIA meetings, you’re in for a treat.  We’ll hear those words an awful lot over the next year, as Susan Hitchon takes her place in the lead

Auto_Service_World   Feature CommentaryCovid-19Lead Story

Commentary: Our badge of honour
May 13, 2020 by Allan Janssen

We’re fortunate to be in an industry that was not only open during the worst of the crisis … it was essential.

Auto_Service_World   Feature Business ManagementCommentaryLead Story

Greenwood’s Garage: Are you headed for trouble?
March 4, 2020 by Allan Janssen

Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in the dark. Establishing

Auto_Service_World   Feature CommentaryLead Story

COMMENTARY: It All Boils Down to Quality
February 20, 2020 by Allan Janssen

Somewhere between rock solid and rock bottom are aftermarket companies that struggle with consistency.

Auto_Service_World   Feature Auto Repair & ServiceCommentaryLead Story

COMMENTARY: An open letter to manufacturers
January 22, 2020 by Allan Janssen

By Bob Paff   Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or John Q. Public, please allow me to humbly suggest that you give your head a shake. It is repair shop

Auto_Service_World   Feature CommentaryLead StoryVehicle Technology

COMMENTARY: The future we’re hurtling toward
January 16, 2020 by Allan Janssen

We seem to be plagued by a morbid pessimism that advanced technology is undoing our industry.

Auto_Service_World   Feature Business ManagementCommentaryLead Story

GREENWOOD: Get focused on your client
January 8, 2020 by Allan Janssen

Do you have the kind of relationship with ASPs that they heed your advice? The most progressive jobbers do.

Auto_Service_World   Feature Auto Repair & ServiceCommentaryLead Story

COMMENTARY: They can’t handle the truth!
January 2, 2020 by Allan Janssen

I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s

Auto_Service_World   Feature Business ManagementCommentaryJobbers & WDsLead Story

Greenwood’s Garage: Gearing up for change
December 4, 2019 by Allan Janssen

The coming realities of business are going to require some new strategies.

Auto_Service_World   Feature Business ManagementCommentaryLead Story

Pricing for Profit
November 29, 2019 by Allan Janssen

Counsel your clients on the importance of setting their prices according to math, not emotion.

Auto_Service_World   Feature CommentaryJobbers & WDsLead Story

COMMENTARY: It’s good to air our grievances
November 22, 2019 by Allan Janssen

Let’s speak honestly about the things that could be improved in our industry. Maybe then things will change.

Auto_Service_World   Feature CommentaryLead StoryVehicle safety

Commentary: Invisible cars just asking for an accident!
November 19, 2019 by Allan Janssen

People who drive in twilight or during inclement weather without turning on their lights are endangering themselves and everyone they pass.