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Auto Service World
News   October 10, 2018   by Allan Janssen

Mitchell 1 wins Frost & Sullivan Customer Value Leadership Award


Frost & Sullivan has awarded Mitchell 1 with its 2018 North American Customer Value Leadership Award.

The repair information company won the distinction for enhancing the productivity of auto repair businesses with customer-centric software. The company’s integrated end-to-end solutions for repair information, shop management, and marketing was described as “easing customer pain points.”

“Mitchell 1’s user-friendly automotive repair information software, ProDemand, combines complete OEM service information and exclusive real-world knowledge in a single lookup,” said Anuj Monga, program manager for aftersales mobility. “Its 1Search Plus advanced search engine presents information in a unique graphical layout aligned with a technician’s diagnostic process, making all relevant data available in a single search. The design of its up-to-date vehicle data and scalable wiring diagrams, with consistent formatting across all OEMs, positions Mitchell 1 to serve its shop customers long term.”

Monga also praised Mitchell 1’s shop management software and Social CRM program.

“These outstanding end-to-end benefits make Mitchell 1 richly deserving of Frost & Sullivan’s 2018 North American Customer Value Leadership Award.”

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.