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NAPA hosts Expo in Las Vegas
August 11, 2022 by Adam Malik

A much anticipated but delayed NAPA Expo finally happened in Las Vegas last month. The event was supposed to take place in April 2022, but the COVID-19 pandemic squashed the event. With the green light, Expo 2022 was held at

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SEMA Show to shine spotlight on electrics
July 21, 2022 by Adam Malik

This fall’s SEMA Show is going to highlight the latest in electric vehicle technology. The show will feature an expanded SEMA Electrified section with growing specialty-equipment options in the North Hall of the Las Vegas Convention Center. New products, the

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Milwaukee Tool shows off latest innovations for ASPs
July 7, 2022 by Adam Malik

Featuring a new format, which included a more intimate setting, Milwaukee Tool hosted professionals from various trade industries as part of its first in-person Pipeline event recently. Pros from automotive, construction, electrical, plumbing and heating, cooling and air conditioning gathered

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Virtual national NAPA event coming soon
July 7, 2022 by Adam Malik

The NAPA XPO Sale from NAPA Canada is set to return as a virtual format for a second year. The event will run Aug. 29-Oct. 7 and will be held nationwide. The event is geared for auto centres from across

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Stop negotiating prices, coach urges
July 5, 2022 by Adam Malik

Shops have to stop allowing customers to haggle over prices when coming in for service and repairs, says a shop coach. The price of a job should never waver — the price is the price is the price, said Cecil

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Shad’s returns to the links
June 24, 2022 by Adam Malik

An annual highlight on the automotive aftermarket calendar returned in fine form and bigger than ever. Shad’s R&R, the aftermarket’s annual charity golf tournament, teed off once again on June 21 after a two-year hiatus forced by the COVID-19 pandemic

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Ontario aftermarket pros gather to learn about EVs
June 23, 2022 by Adam Malik

Demand for electrification, especially in fleets, is growing. So the Automotive Aftermarket Retailers of Ontario gathered shop and other aftermarket leaders together to learn more about the area and how to support customers. The day featured speakers from charging equipment

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Why this expert doesn’t think gas prices will change driving habits
June 3, 2022 by Adam Malik

With gas prices sitting around record highs across the country, it’s natural to think that people will opt to park their cars, right? No, says an industry analyst. In fact, Niel Hiscox, president of Universus Media Group Inc., doesn’t think

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Hamilton Discount Auto Parts celebrates 20 years
May 20, 2022 by Adam Malik

The jobber’s annual tradeshow returned with vendors and customers helping to celebrate the milestone

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ASW Conversations: SEMA isn’t letting a crisis go to waste
April 26, 2022 by Adam Malik

Auto Service World – ASW Conversations: SEMA isn’t letting a crisis go to waste There’s a saying to never let a good crisis go to waste and the Specialty Equipment Market Association (SEMA) is taking that to heart when planning

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Why communication is key to building customer trust
April 19, 2022 by Adam Malik

Always stay in touch with your customers, an automotive aftermarket trainer urged shop owners. Bryan Stasch, vice president of product and content development at the Automotive Training Institute, is a big believer in the ’10 and 2’ rule. Not the

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How to keep the human touch in your shop
April 14, 2022 by Adam Malik

In an age where more and more is being done digitally, don’t forget about the human touch, a shop coach advised during a recent conference. What makes the human touch even more important is, as we emerge out of the