Mercedes-Benz Canada says “appropriate actions” were taken after two dealership employees were captured on dash cam taking a customers’ car through a drive-through to get ice cream and using disparaging language about the customer.
The incident, which occurred in June 2015, came to light recently because the customer felt he’d been ignored for too long. He’d posted his dash cam footage on Twitter and received a response from Mercedes-Benz head office in Germany.
He made contact with Mercedes-Benz Canada, as head office had asked him to do, but says he never heard back from them.
According to a Toronto news organization, the footage shows the 2010 Mercedes-Benz S-63 AMG with the hood popped, up on a hoist, for 11 minutes at Mercedes-Benz Mississauga. The car is later shown leaving the garage, with the driver and a passenger pausing to take his coworkers’ ice cream orders.
Customer Daniel Sheikhan had taken the car in for a transmission flush but suspected something unusual may have taken place when he found ice cream residue in his cupholders. The footage documented the drive-through and some salty and disparaging comments about the fact that the customer had supplied his own parts for the service call.
Contacted recently by Toronto CityNews, Mercedes-Benz Canada said, “In no way do we condone or tolerate the unacceptable behaviour shown in the video. We investigated this incident when it was originally brought to our attention in 2015 and appropriate actions were taken.”