A business is only as strong as the people who are in it.
Management is not an island separated from the frontline staff, says Bob Greenwood in his latest episode of Greenwood’s Garage: Success Begins with your Team. No one can do everything on their own, nor can a single person have all of the answers.
He uses the analogy of a hockey team. Each organization has a captain, but even he needs to get off the ice for a line change. And guess what – the team still performs to expectations. Your business must be able to do the same, Greenwood says.
“Each shop staff member from the back, to the front counters and over into the office, is a key part of the overall success of the business,” he says.