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Topic
Consumer trends
Covid-19 impact is felt at dealerships: DesRosiers
April 2, 2020 by
Allan Janssen
Canadian new-vehicle sales numbers dropped dramatically in the second half of March, according to recent data from DesRosier Automotive Consultants. Auto sales dropped 48% for the month, as the impacts of the COVID-19 pandemic started to be felt. “New light…
News
Auto Repair & ServiceBusiness ManagementConsumer trendsOE news
Volvo U.S. launches home-pickup app
April 1, 2020 by
Allan Janssen
Volvo owners in the U.S. are now getting house calls with a new app-based vehicle pick-up and delivery service. The service called Volvo Valet, allows owners to have their cars serviced without leaving their homes or offices. The pick-up and…
News
Consumer trendsCovid-19Market Research & Statistics
Pandemic brings financial concerns: survey
March 30, 2020 by
Allan Janssen
Three out of four Canadians say they’re feeling financial stress as a result of the Covid-19 pandemic. A study by financial technology company Borrowell found that 74% of those surveyed reported feeling some degree of stress brought on by the…
News
Business ManagementConsumer trendsCovid-19Customer RelationsLead Story
Getting paid: Do your customers know how to eTransfer money?
March 27, 2020 by
Allan Janssen
With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…
Video
Business ManagementConsumer trendsLead Story
Greenwood’s Garage | Season 3 | Episode 14: Who are you attracting?
March 23, 2020 by
Allan Janssen
Who are you attracting to your business? Management consultant Bob Greenwood says the profitability of your shop is directly related to the kind of clientele you have. Taking in everyone who walks in the door, might lead to a high…
News
Business ManagementConsumer trendsCovid-19
Audio Special: The new realities of retail
March 20, 2020 by
Allan Janssen
In these unprecedented times, everyone’s looking for ideas on how to stay open and serve their clients while still being safe. We turned to management consultant Bob Greenwood to find out what he’s advising his clients. You can reach Bob…
News
Business ManagementConsumer trendsCovid-19International NewsLead Story
Coronavirus update: Taking the temperature of the industry
March 18, 2020 by
Allan Janssen
By Allan Janssen Auto repair shops across the country remain open, but a snap poll of jobbers across the country suggests fears of a complete shutdown are close to the surface. An already quiet March Break week has gotten uncomfortably…
News
Association NewsConsumer trendsLead StoryMarket Research & Statistics
New SEMA report offers insights into retail trends
March 3, 2020 by
Allan Janssen
A new SEMA Industry Perspectives Report provides insight on the health of the automotive aftermarket industry on a wide range of business metrics. Among the key findings: independent retailers in the automotive aftermarket remain the most used sales channel for…
News
Auto Repair & ServiceConsumer trendsEconomy and PoliticsLead StoryVehicle safetyVehicle Technology
Tech certification critical to public safety, ARA says
February 27, 2020 by
Allan Janssen
By Allan Janssen In the era of high-tech motoring, potential dangerous vehicle components, and advanced driver assist systems, technician certification is key to public safety, says the president and CEO of British Columbia’s Automotive Retailers Association (ARA). Adrian Scovell said…
News
Business ManagementConsumer trendsCustomer RelationsLead StoryService Advisor and Selling
Greenwood’s Garage: Why CRM matters
February 26, 2020 by
Bob Greenwood
Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business is built on…
Video
Business ManagementConsumer trendsCustomer Relations
Greenwood’s Garage | Season 3 | Episode 13 – Why CRM Matters
February 25, 2020 by
Bob Greenwood
Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business…
News
Auto Repair & ServiceConsumer trendsCustomer RelationsJobbers & WDs
New videos promote routine maintenance
February 24, 2020 by
Allan Janssen
Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel, stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…