Auto Service World

Topic
Consumer trends

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Why customer experience is now more important than ever
January 20, 2023 by Adam Malik

Younger consumer place more emphasis on customer experience than most other traditional categories, according to experts. So if automotive aftermarket businesses want to be relevant, they need to focus on this area. Considerations like price, availability, promotion, ratings, shelf placement,

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Why CFIB doesn’t see recession for now
January 20, 2023 by Adam Malik

A quarterly report from the Canadian Federation of Independent Business forecasts slow economic growth and receding inflation — all signs that the country may sidestep a recession. The last quarter of 2022 is expected to see 1.2 per cent annualized

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A key tool to draw in younger customers
January 19, 2023 by Adam Malik

Automotive service and repair shops looking to draw in younger customers — those with whom long, deep relationships can be established — can attract them with video, an industry-leading observer suggested. Video has a big impact Millennials, or Gen Y,

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Used values continue slow descent
January 19, 2023 by Adam Malik

It’s been two-and-a-half years since used values saw a year-over-year decline. Will it continue?

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How our relationship with cars is changing
January 18, 2023 by Adam Malik

Kids these days don’t care about a loping idle in a 1969 Camaro, a prominent automotive leader recently observed. And it’s this attitude that is part of the change in the relationship happening between consumers and vehicles. Flavio Volpe, president

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Check out the Nov/Dec 2022 issue of CARS
January 12, 2023 by Adam Malik

The last issue of CARS for 2022 arrived in mailboxes just before the end of the year. If you haven’t had a chance to flip through it yet, here’s what you’re missing…   View this post on Instagram   A

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Here’s how low sales of new cars were in Canada last year
January 10, 2023 by Adam Malik

But might there be indicators that there is hope on the horizon?

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Key differences between EV and ICE repair customers
January 6, 2023 by Adam Malik

Electric vehicle owners have a different level of expectations from their automotive repairer than those who drive gas-powered vehicles, according to an expert. For instance, they’re digital natives. They use their mobile device as the key to their vehicle. And

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Top trends of 2023 for car shoppers
January 6, 2023 by Adam Malik

Canadians are changing their views on the types of vehicles they want going forward, a new study suggested. A recent AutoTrader report found that car buyers in this country are looking for more economical vehicles as the Honda Civic and

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Canada tightens up EV transition plan
January 3, 2023 by Adam Malik

New regulations proposed towards the end of last year mean that on-in-five of all passenger vehicles sold in Canada need to be electric by 2026. Environment Minister Steven Guilbeault announced the proposal Dec. 21. Furthermore, the mandate will hit 60

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Where Canada ranks in car dependency
December 23, 2022 by Adam Malik

A study has found that Canada is one of the most vehicle-dependent countries in the world. When ranking countries based on adequate access to public transportation, the efficiency of public transportation, amount of rail transportation and cost of taxis, Canada

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How much until longer vehicle supply rebounds
December 22, 2022 by Adam Malik

The supply of used vehicles is going to continue to struggle for at least six more years, according to an expert. New vehicle sales have been at levels not seen in years. Used vehicle inventories are so low that values