Auto Service World

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Consumer trends

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AIA report offers insights into consumer behaviour
January 23, 2020 by Allan Janssen

A new AIA study, released today, suggests a strong and ongoing focus on customer loyalty will not only help automotive businesses survive, but will allow them to thrive in an increasingly competitive field. “At Your Service” is the latest instalment

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Auto Value and Confidence Plus partner with autotext.me
January 21, 2020 by Allan Janssen

The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along

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It’s what’s on the inside that counts
January 9, 2020 by Adam Malik

People spend most of their time at home or at work. Auto experts predict consumers will soon have a third space for rest, relaxation a productivity: their car.

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New car sales in Canada down 3.6% last year
January 7, 2020 by Allan Janssen

DesRosiers Automotive Consultants says Canadian new-car sales posted their second annual decrease in a row last year. According to DesRosiers, some 1,914,357 units were sold in 2019, a decrease of 3.6% when compared to 2018. This shortcoming marked the first

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Share Now, formerly Car2go, to stop Vancouver, Montreal operations
December 26, 2019 by Allan Janssen

Share Now, the company formerly known as Car2go, will stop operating in North America at the end of February. The company says in a statement that it will cease its Montreal and Vancouver operations on Feb. 29, 2020. Share Now

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Winning websites offer marketing tips
December 26, 2019 by Jacob Stoller

By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated

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Winning websites reveal marketing tips for 2020
December 12, 2019 by Jacob Stoller

Repair shop websites are built on a variety of successful marketing strategies.

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Phone fails lead to missed automotive service revenue: report
November 26, 2019 by Allan Janssen

Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.

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What’s in your cart? New AIA report looks at online buying
November 20, 2019 by Allan Janssen

The sixth report in the Automotive Industries Association of Canada’s Consumer Behaviour Series concludes that automotive e-tailing is poised for significant growth. The new report, entitled ‘What’s in Your Online Cart? A Study of Automotive E-tailing in Canada’ examines new

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Winter tire use rising dramatically: study
November 18, 2019 by Allan Janssen

A new survey shows that winter tire use in Canada has risen sharply over the past five years, but driver education about safety benefits remains essential to wintertime road safety. The Tire and Rubber Association of Canada’s 2019 Canadian Consumer

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Modern CRM is all about stronger relationships: Greenwood
November 14, 2019 by Allan Janssen

Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on

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Sales of auto accessories booming, new SEMA study says
November 13, 2019 by Allan Janssen

SEMA’s new Retail Landscape Report shows that most automotive specialty-equipment retailers are doing well