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Consumer trends

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What’s in your cart? New AIA report looks at online buying
November 20, 2019 by Allan Janssen

The sixth report in the Automotive Industries Association of Canada’s Consumer Behaviour Series concludes that automotive e-tailing is poised for significant growth. The new report, entitled ‘What’s in Your Online Cart? A Study of Automotive E-tailing in Canada’ examines new

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Winter tire use rising dramatically: study
November 18, 2019 by Allan Janssen

A new survey shows that winter tire use in Canada has risen sharply over the past five years, but driver education about safety benefits remains essential to wintertime road safety. The Tire and Rubber Association of Canada’s 2019 Canadian Consumer

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Modern CRM is all about stronger relationships: Greenwood
November 14, 2019 by Allan Janssen

Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on

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Sales of auto accessories booming, new SEMA study says
November 13, 2019 by Allan Janssen

SEMA’s new Retail Landscape Report shows that most automotive specialty-equipment retailers are doing well

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Start-up aims to change how warranties are sold
November 7, 2019 by Allan Janssen

AutoPair Warranty, an auto warranty start-up with a head office in Toronto, has introduced competitive and simple pricing plans for extended car warranties or used car warranties. The company says all warranty plans will be sold at the dealers’ cost,

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Offering DIY parts… and education
October 31, 2019 by Geoff Kirbyson

It seems that do-It-Yourselfers aren’t going away time soon, but they might need a little more help from those who sell auto parts.

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Nearly half of Canadians can’t handle ‘inevitable life events’ like car repairs
October 30, 2019 by Allan Janssen

Nearly half of Canadians say they don’t expect to be able to cover basic living expenses without taking on more debt, according to a new survey from MNP. The report says Canadians find themselves with less money each month, more than

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COMMENTARY: Grappling with New Retail Models
October 29, 2019 by Allan Janssen

‘The New Retail’ integrates online searches, offline shopping, modern technology, and cutting-edge logistics.

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Stats show vehicle surge on U.S. roads
September 24, 2019 by Allan Janssen

Despite the recent downturn in new car and light truck sales, the number of light vehicles in operation (VIO) in the U.S. is undergoing “a historic surge,” according to data analysts at Lang Marketing Resources. VIO dropped for six years

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AIA report says maintenance is a ‘high priority’ for most
September 18, 2019 by Allan Janssen

The Automotive Industries Association of Canada (AIA) has released the latest in a series of reports about consumer behaviour and industry changes. The latest report “Under the Hood: How Canadians View Vehicle Maintenance and Repair” is an exhaustive look at

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June numbers reflect strong economy: Statistics Canada
September 3, 2019 by Allan Janssen

Statistics Canada reports that Canada’s economy expanded for the fourth month in a row in June, as 17 of the 20 industries the data agency tracks expanded. GDP grew by 0.2 per cent overall, as a 0.2 per cent decline

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Daimler backs new at-home maintenance service
August 22, 2019 by Renee Montague

The trend of offering at-home car repair seems to have caught the attention of one of the world’s largest automakers.  Daimler AG is a major investor in a new maintenance service that brings certified technicians to a customer’s door. The