Auto Service World
Video   May 4, 2020   by Allan Janssen

ASW Conversations: Susan Hitchon on making customer connections

Today we speak with Susan Hitchon, a business coach and licensee of the Automotive Aftermarket E-Learning Center in Ontario. As a business coach with some 25 years of experience in the auto repair industry, she has some interesting views on how auto repair shops can continue to connect with their customers at a time when physical contact is pretty much ruled out.


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