Auto Service World
News   June 14, 2018   by Adam Malik

New version of Epicor Eagle released

Jobbers and parts distributors have a new version of Epicor Eagle for the Aftermarket available to them with many new features.

Among the new capabilities available through the latest Eagle for the Aftermarket software update are improvements at the point of sale (POS), in purchasing, receiving and other areas. The latest version of the business management software release was designed to help replacement parts businesses apply the latest best practices, including establishing and running tiered or complex parts promotional programs or the ability to process pro-rated returns. The pro-rated returns feature prevents consumers from returning goods for the full purchase price when purchased at a discounted rate and tied to a larger sale. Eagle software users also will find the ability to implement loyalty and rewards programs based on buying frequency and other sale characteristics.

“Parts distributors and jobbers are faced with more and more time constraints, and having a software solution that is easy to upgrade is critical. We’ve built in powerful new capabilities in this release that are immediately accessible – thanks to the streamlined download process,” said Scott Thompson, senior vice president, automotive and business services at Epicor. “We’re continuing to demonstrate our commitment to helping our customers ‘Grow Beyond’ their current business model by adding features like the ability to implement and build complex promotions or dealer loyalty programs, process pro-rated returns, and increase their service offering through customizable service and repair categorization.”

Eagle for the Aftermarket software offers users extensive, customizable service and repair segmentation. Customers with service and repair departments can define up to 46 repair types to segment from when creating service orders and POS viewers. Each repair type includes its own set of equipment descriptions and information prompts while allowing users to indicate whether certain prompts require an answer. Users also can specify the department containing pre-defined repair packages created for each repair type.

Among its added features, the software improves vendor payment processing by allowing users to pay vendors through electronic bank transfers. Epicor Eagle software users also will be able to debit steer to reduce credit card processing fees by prompting customers to use a pin-based debit card for transactions above a specified dollar amount.

Fraud detection also has been improved through the use of the enhanced Voided Items Viewer tool. Accessible from the Eagle software browser, the viewer displays voided items based on date range, specific customers, parts, and sales clerks. Users can search for parts added and then voided on completed sales and credit memos; parts added and then voided on a suspended sale; parts on transactions created when using training mode; and more. Because the information is mapped in the Epicor Compass tool, users can choose to share it with a third-party loss prevention company.

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