Auto Service World
News   November 6, 2018   by Adam Malik

Epicor introduces solution for service shops


Epicor Software Corporation has added a comprehensive automotive service workflow solution to streamlines inspection, estimating and repair processes in order to boost productivity and customer satisfaction.

Epicor Smart Inspection 2.0 also helps improve communication with vehicle owners through comprehensive estimates with detailed photos and other important information. It’s available for just about any automotive service business with a high-speed internet connection.

“All service businesses, regardless of category, are looking for ways to provide a faster, more convenient customer experience,” said Stephen Gannon, senior director, automotive, product management and product development at Epicor

Optimized for use on mobile devices, Smart Inspection 2.0 helps the service writer and technician automate the inspection process and capture important data and images to be used in developing an estimate. Shops can also use the solution to quickly document vehicle condition unrelated to the repair to avoid unwarranted damage claims.

The user can begin an inspection by scanning the Vehicle Identification Number or manually entering make, model, and year information. This data triggers associated specifications and part and labour lookups via the industry-leading Epicor PartExpert eCatalog as inspection and diagnostic processes progress. Optional integration with select vehicle diagnostic tools also is available, enabling the user to more easily identify, define, and address OBD trouble codes, identify components and determine recommended repairs.

The service writer or technician can use inspection results and associated parts and labour lookups to quickly assemble and email or print a comprehensive estimate for customer approval. The solution also allows users to view pricing and availability of parts and related supplies via connected local suppliers, and to order these items with a single click once the estimate has been approved.