In an effort to have a more consultative customer service experience, Epicor Software Corporation announced that automotive service businesses using its Integrated Service Estimator (ISE) and Epicor Parts Network B2B eStore will have access to vehicle-specific parts replacement intelligence to help guide inspections.
The ISE and B2B eStore solutions will incorporate a “Vehicle Repair Profile” link to the top 20 types of replacement parts most commonly ordered for the corresponding vehicle application. The eStore solution links more than 30,000 registered wholesaler locations with over 200,000 service dealer and other buyer accounts.
“The Vehicle Repair Profile provides analytics that enables shops to establish consultative consumer engagement for increased loyalty and often a greater share of the customer’s repair budget,” said Stephen Gannon, senior director, automotive product management and product development at Epicor Software. “This new feature, along with ISE and our eStore solution, fits the needs of today’s service providers, is exceptionally easy to use, and can help drive strong business growth.”