Topic
Customer Relations

       News Customer RelationsService Advisor and SellingVehicle safety

Knee airbags could elevate risk of bodily injury: report
August 22, 2019 by Renee Montague

If your customers ask you what you think about knee air bags offered in some vehicles, you may want to temper your enthusiasm.  The Insurance Institute for Highway Safety (IIHS) points out that the technology that is growing in popularity…

       News Auto Repair & ServiceCustomer RelationsEye SpyNews Oddities

New EYE SPY Video: Things that go BOOM!
August 15, 2019 by Allan Janssen

With so much tension in the modern automotive engine, it’s not surprising that technicians sometimes encounter the evidence of an explosive calamity under the hood.

       News Auto Repair & ServiceCustomer RelationsInternational NewsVehicle safety

Volvo informs owners about risk of engine fires
July 29, 2019 by Renee Montague

Volvo will be contacting over 507,000 Volvo owners letting them know their vehicles is being recalled due to a risk of engine fire. No injuries nor accidents have been linked to the fault yet, but Volvo said its own investigations…

       News Association NewsCustomer RelationsMarket Research & StatisticsVehicle safetyVehicle Technology

Canadians worried, confused about autonomous vehicles
May 30, 2019 by Renee Montague

More than 55 percent of Canadians believe autonomous vehicles have benefits but the vast majority harbour deep-seated fears and confusion about the technology, according to the Canadian Automobile Association. A recent CAA poll shows that 83% of Canadians have only a vague…

       News Auto Repair & ServiceCustomer Relations

Costlier car repairs coming: published report
May 27, 2019 by Allan Janssen

Advance, Auto Zone executives say costs arising from new tariffs can’t help but be passed on to consumers.

       News AnnouncementsAuto Repair & ServiceContests and SweepstakesCustomer Relations

Are you making waiting bearable? ASA wants to know how
May 13, 2019 by Renee Montague

ASA is soliciting photographs of the best waiting areas in the aftermarket. Repair shops in Canada and the U.S. are invited to showcase their waiting rooms for a chance to win bragging rights. “We are always excited when we can…

       News AnnouncementsCustomer RelationsInternational NewsOE news

GM recalls large pickups for problems with block heater cords
May 6, 2019 by Renee Montague

GM plans to pull 368,000 of its large pickup trucks off the road over concerns of potential short circuits that could lead to fire. So far, there have been 19 reports of fires caused by engine block heater cords, none…

       News Contests and SweepstakesCustomer RelationsSupplier News & Announcements

New promotion: KYB offers cash incentives for struts and shocks
May 6, 2019 by Renee Montague

Suspension manufacturer KYB is offering cash incentives to counterpersons who put its products into the hands of automotive service professionals and DIYers. During the months of May and June, KYB is offering $5 for pairs of KYB shocks or struts…

       News Customer RelationsNews OdditiesPeople & Profiles

Meet Tungsten the tyrannosaurus
May 1, 2019 by Renee Montague

  What do you do with an old wrench?  Why not turn it into a dinosaur? Shawn Gavigan of Dave’s Garage in Aurora, Ont. is doing just that. He turns bits of metal, old tools, nuts, and bolts into decorations…

       News Auto Repair & ServiceBusiness ManagementCustomer RelationsMarket Research & Statistics

Independent shops get mixed review from consumers: Lang
April 29, 2019 by Allan Janssen

Independent repair shops are not only perceived as a low-cost alternative for professional repair and maintenance services, they’re also fair. That’s the conclusion of the latest polling by data firm Lang & Associates. In the most recent Lang Aftermarket iReport,…

       News Auto Repair & ServiceCustomer RelationsNews Oddities

EYESPY: I think it’s still leaking!
January 31, 2019 by Allan Janssen

Yves Marceau sent in this pic of the undercarriage of a 2003 GMC Envoy that limped into his shop, Marceau Mécanique Auto in Saint-Damien-de-Buckland, Que. The owner of the vehicle had obviously done all he could do to keep the…

       Video Auto Repair & ServiceCustomer RelationsEye Spy

EyeSpy 5 | Get a Grip!
December 7, 2018 by CARS Magazine

Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like…