Topic
Customer Relations

       News Auto Repair & ServiceBusiness ManagementCustomer RelationsMarket Research & Statistics

Independent shops get mixed review from consumers: Lang
April 29, 2019 by Allan Janssen

Independent repair shops are not only perceived as a low-cost alternative for professional repair and maintenance services, they’re also fair. That’s the conclusion of the latest polling by data firm Lang & Associates. In the most recent Lang Aftermarket iReport,…

       News Auto Repair & ServiceCustomer RelationsNews Oddities

EYESPY: I think it’s still leaking!
January 31, 2019 by Allan Janssen

Yves Marceau sent in this pic of the undercarriage of a 2003 GMC Envoy that limped into his shop, Marceau Mécanique Auto in Saint-Damien-de-Buckland, Que. The owner of the vehicle had obviously done all he could do to keep the…

       Video Auto Repair & ServiceCustomer RelationsEye Spy

EyeSpy 5 | Get a Grip!
December 7, 2018 by CARS Magazine

Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like…

     Feature Auto Repair & ServiceCustomer RelationsJobbers & WDsPeople & ProfilesSupplier News & Announcements

She gets things done
October 17, 2018 by Adam Malik

Cathleen Wachs of Auto Parts Central in Brandon, Man. has been named the Jobber News 2018 Counterperson of the Year for the tireless work ethic and relationships built with customers

       News AnnouncementsCustomer RelationsSupplier News & Announcements

E3 launches new E-commerce web site
September 12, 2018 by Allan Janssen

Performance spark plug manufacturer E3 has launched a fully functioning e-commerce website where products can be purchased direct from the company. In addition to the company’s E3 Spark Plugs, the site features DiamondFIRE racing spark plug wires, race distributors, a…

       News Customer RelationsPeople & Profiles

EyeSpy: Why this engine was purring
July 26, 2018 by Allan Janssen

A furry friend stowed away on this Toyota Camry when his owner took the vehicle in to Papineau Motors in Powerview, Man. for an oil change!

       News Auto Repair & ServiceCustomer Relations

COMMENTARY: Dealing with YouTube customers
July 3, 2018 by Chelsey Hattum

“But I saw it on YouTube!” Some customers come in with preconceived notions that they learned from some amateur mechanic on the Internet

       News Association NewsCustomer RelationsMarket Research & StatisticsTraining & ApprenticeshipVehicle Technology

New consumer video: The value of an oil change
June 25, 2018 by Allan Janssen

U.S. Car Care Council offers an educational tool to help explain to consumers why they need to come in for regular oil changes.

       News Auto Repair & ServiceCustomer RelationsMarket Research & Statistics

Warranty provider tackles industry misperceptions
June 11, 2018 by Allan Janssen

A Canadian provider of third-party auto warranties says increased simplicity, transparency, value, and efficiency would go a long way to rehabilitating the perception of extended warranties among motorists. Joe McBurney, president of Obvi Inc., says there are a number of…

       News Auto Repair & ServiceCharity & FundraisingCustomer RelationsMilestones & Awards

Milestone: Shop celebrates quadruple anniversary
June 6, 2018 by Allan Janssen

It was a quadruple anniversary for Auto Centre Dufferin County in Shelburne, Ont. this weekend. The shop is celebrating 20 years in business. It’s been 15 years since they moved into their new premises. It’s been 10 years since they…

       News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements

Purolator releases 2018 filter catalogue
May 17, 2018 by Danielle Oswald

Purolator has launched its new 2018 PurolatorTECH filter catalog. The catalog is for service technicians to be able to lookup filter options by vehicle year, make and model. The catalog has a listing of filters in the United States, Canada…

     News Auto Repair & ServiceCustomer RelationsMarket Research & Statistics

Survey finds Canadian car owners prioritize performance over appearance
May 17, 2018 by Allan Janssen

CarGurus survey finds Canadians value function over flash when it comes to their vehicles.