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Topic
Customer Relations
News Auto Repair & ServiceCustomer RelationsNew Products KYB unveils road testing app
December 23, 2019 by
Allan Janssen
KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives. First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…
News Business ManagementCustomer RelationsLead StoryNews Oddities Have you decked the halls? Show us your lights and tinsel!
December 17, 2019 by
Allan Janssen
‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…
News Association NewsBusiness ManagementConsumer trendsCustomer RelationsLead StoryMarket Research & Statistics Winning websites reveal marketing tips for 2020
December 12, 2019 by
Jacob Stoller
Repair shop websites are built on a variety of successful marketing strategies.
News Auto Repair & ServiceCustomer RelationsService Advisor and Selling New Kukui service creates professional videos for shop
December 5, 2019 by
Allan Janssen
Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…
News Consumer trendsCustomer RelationsLead StoryMarket Research & Statistics Phone fails lead to missed automotive service revenue: report
November 26, 2019 by
Allan Janssen
Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.
Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by
Jacob Stoller
In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsLead Story Dealership service departments still lag behind independent shops: J.D. Power
September 13, 2019 by
Allan Janssen
Canadian dealerships are lagging aftermarket facilities in capturing market-share in the automotive repair and service industry, estimated to generate $10 billion annually. According to the latest J.D. Power 2019 Canada Customer Service Index Long-Term Study, independent shops do a better…
News Association NewsCustomer RelationsSupplier News & Announcements Calling all role models
August 23, 2019 by
Renee Montague
The Automotive Industries Association of Canada (AIA) is looking for established aftermarketers to serve as roles models for young people who might be interested in an automotive career. Working with Let’s Talk Science, AIA Canada has put out a call…
News Customer RelationsService Advisor and SellingVehicle safety Knee airbags could elevate risk of bodily injury: report
August 22, 2019 by
Renee Montague
If your customers ask you what you think about knee air bags offered in some vehicles, you may want to temper your enthusiasm. The Insurance Institute for Highway Safety (IIHS) points out that the technology that is growing in popularity…
News Auto Repair & ServiceCustomer RelationsEye SpyNews Oddities New EYE SPY Video: Things that go BOOM!
August 15, 2019 by
Allan Janssen
With so much tension in the modern automotive engine, it’s not surprising that technicians sometimes encounter the evidence of an explosive calamity under the hood.
News Auto Repair & ServiceCustomer RelationsInternational NewsVehicle safety Volvo informs owners about risk of engine fires
July 29, 2019 by
Renee Montague
Volvo will be contacting over 507,000 Volvo owners letting them know their vehicles is being recalled due to a risk of engine fire. No injuries nor accidents have been linked to the fault yet, but Volvo said its own investigations…
News Association NewsCustomer RelationsMarket Research & StatisticsVehicle safetyVehicle Technology Canadians worried, confused about autonomous vehicles
May 30, 2019 by
Renee Montague
More than 55 percent of Canadians believe autonomous vehicles have benefits but the vast majority harbour deep-seated fears and confusion about the technology, according to the Canadian Automobile Association. A recent CAA poll shows that 83% of Canadians have only a vague…