If the makeup of your shop is changing, your leadership style needs to adjust during these times. A business transformation expert recently weighed in on the leadership traits needed when changes are taking place in your business. Whether you’re moving…
As many shop and jobber owners approach retirement age, thought needs to be given to how to bridge generational divides, prepare successors and build emotional connections, a new report highlighted as keys to success. The Family Enterprise Foundation released its…
Canadians who want to buy an electric vehicle are facing challenges in finding knowledgeable sales reps when they go to buy the vehicle. And then they’re having problems finding knowledgeable shops, service advisors and technicians when they need servicing. On…
As a shop owner, do you judge your staff based on the results of what they promise you? But are you holding yourself to the same standards? It’s something Rick White, founder and president of 180Biz, calls the accountability mirror.…
If you’re noticing parts ordered are not being invoiced to the customer, your first thought may be that someone is ordering the parts and walking out the back door with them. But there may be a simpler reason — your…
Don’t miss out on thought-provoking discussions and enhanced commentary from industry leaders. Tune into our podcast, Auto Service World Conversations to learn about the latest happenings in the automotive aftermarket and the industry overall. There are many ways to tune…
While many aren’t responding to recalls, there’s also plenty of business the aftermarket could be taking advantage of
As vehicle technology has upgraded, so too have the skills, tools and equipment needed for proper repairs in this important area
From productivity to efficiency to salary, here’s how dealers performed last year.
After a string of seven months of optimism, small businesses in Canada are pulling back their outlook for the next 12 months. The latest Canadian Federation of Independent Business (CFIB) Business Barometer dropped 2.1 points. Retail posted the biggest decrease…
Panellists of a recent automotive aftermarket conference agreed that they believe the most in-person and face-to-face engagement but it’s finding the right balance with employee preferences that is tricky. As many industries continue to grapple with implementing remote work and…
If production is low in your auto repair shop, you’re losing out on time that could be spent making you money. A shop coach recently offered some advice on tackling the root causes of low productivity. Take waiting for parts,…