Auto Service World

Topic
Business Management

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How you lead in times of transformation
September 5, 2023 by Adam Malik

If the makeup of your shop is changing, your leadership style needs to adjust during these times. A business transformation expert recently weighed in on the leadership traits needed when changes are taking place in your business. Whether you’re moving

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Tips to transition your business
August 25, 2023 by Adam Malik

As many shop and jobber owners approach retirement age, thought needs to be given to how to bridge generational divides, prepare successors and build emotional connections, a new report highlighted as keys to success. The Family Enterprise Foundation released its

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How the aftermarket can take advantage of EV frustration
August 23, 2023 by Adam Malik

Canadians who want to buy an electric vehicle are facing challenges in finding knowledgeable sales reps when they go to buy the vehicle. And then they’re having problems finding knowledgeable shops, service advisors and technicians when they need servicing. On

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Why being an accountable shop owner is so important
August 17, 2023 by Adam Malik

As a shop owner, do you judge your staff based on the results of what they promise you? But are you holding yourself to the same standards? It’s something Rick White, founder and president of 180Biz, calls the accountability mirror.

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Think staff are stealing parts? Here’s what may actually be happening
August 15, 2023 by Adam Malik

If you’re noticing parts ordered are not being invoiced to the customer, your first thought may be that someone is ordering the parts and walking out the back door with them. But there may be a simpler reason — your

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Where to hear our podcast
August 15, 2023 by Adam Malik

Don’t miss out on thought-provoking discussions and enhanced commentary from industry leaders. Tune into our podcast, Auto Service World Conversations to learn about the latest happenings in the automotive aftermarket and the industry overall. There are many ways to tune

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Millions of unsafe vehicles on Canadian roads
August 10, 2023 by Adam Malik

While many aren’t responding to recalls, there’s also plenty of business the aftermarket could be taking advantage of

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A guide to the new world of windshield repair
August 3, 2023 by Isabel Aguirre

As vehicle technology has upgraded, so too have the skills, tools and equipment needed for proper repairs in this important area

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How well dealer service departments are performing
August 1, 2023 by Adam Malik

From productivity to efficiency to salary, here’s how dealers performed last year.

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Biz optimism streak comes to an end
July 28, 2023 by Adam Malik

After a string of seven months of optimism, small businesses in Canada are pulling back their outlook for the next 12 months. The latest Canadian Federation of Independent Business (CFIB) Business Barometer dropped 2.1 points. Retail posted the biggest decrease

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How remote work is working in the aftermarket
July 26, 2023 by Adam Malik

Panellists of a recent automotive aftermarket conference agreed that they believe the most in-person and face-to-face engagement but it’s finding the right balance with employee preferences that is tricky. As many industries continue to grapple with implementing remote work and

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Reasons for low production and how to turn it around
July 25, 2023 by Adam Malik

If production is low in your auto repair shop, you’re losing out on time that could be spent making you money. A shop coach recently offered some advice on tackling the root causes of low productivity. Take waiting for parts,