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News   January 8, 2018   by Allan Janssen

CAA handles record number of cold-weather calls in South Central Ontario

Club receives a record 38,808 service calls in a single week immediately following Christmas -- a 56-per-cent increase from the same period last year.


The Canadian Automobile Association (CAA) in South Central Ontario has been snowed under by cold-weather service calls during the recent Arctic snap in the region.

The club received a record 38,808 service calls in a single week immediately following Christmas. That’s a 56-per-cent increase from the same period last year.

Cindy Hillaby, vice president for membership and automotive service, said on Jan. 5 that over the last month the club has had two to three times more calls for service daily than normal.

“This extended cold snap was the first time that many members had to use CAA services. We understand that due to this extreme weather situation we have been longer to respond than our normal average 35-minute response time. We assure members that we are doing everything we can to get them and keep them safe during this unprecedented weather event.”

She said both emergency service providers and administrative staff are putting in extra hours and effort to ensure our members get serviced safely.”

December 27, 2017 was the busiest day during the holiday season in the last four years, with our drivers responding to 9,149 members in just one day, most of which has been for our mobile battery service.

The cold temperatures in southern Ontario are expected to continue until mid-week.