Auto Service World
Video   April 27, 2018   by Adam Malik

From the Heart

They may be competitors, but more and more independent repair shops are also open to the idea of helping one another and learning from each another. Cooperation is often found in the midst of crisis.

Certainly that was the case for Mark Bergasse, owner of Mark’s Auto Repair, who faced a medical emergency at the busiest time of the year. Nearby shop owners came to his rescue.

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4 Comments » for From the Heart
  1. Ron Brown says:

    What a great story to hear how these guys stepped in to help Mark. I’ve done business with them all over the years and had them and their staff attend my training sessions, so I got to know each of them and most of their staff pretty well. Their shops are actually far enough apart that they probably aren’t competing with each other for the same customers. But by sharing their knowledge and experiences with each other on a regular basis they have all benefited in so many ways which explains how they are able to step in and help each other out in times of crisis. Kudos to all of them. This should also encourage the formation of similar groups across the country, which would be a very positive step toward providing better and more personal service by independent repair shops everywhere.

  2. Theresa says:

    This story is so heartwarming. I loved watching the video. It’s so lovely to hear how the other business owners helped out in a time of crisis. Mark, you’re a fortunate man.
    What an amazing story.

  3. Linda says:

    Now if I could only turn on the news, or pick up a newspaper and read stories like this one on a regular basis!
    How thrilling would that be?!
    TQ for ‘car’ing about each other!
    Mark’s heart is now a healthy reminder of how you all shared yours‼️

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