Auto Service World
Video   July 30, 2019   by Allan Janssen

Deep Dive: Katie Mares on offering Five-Star Service

Motivational speaker and business consultant Katie Mares says a five-star customer experience is absolutely possible even in a ‘grudge purchase’ industry. It boils down to having a good attitude and elevating your emotional quotient (EQ). In this Deep Dive video, she expounds on some of the principles in her Auto Service World article: Five Tips for A Five-Star Experience.




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