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Podcast: Bob Paff on an ambitious industry resource
October 24, 2020 by Allan Janssen

Auto Service World · 031 Bob Paff on the Automotive Service Business Network   In his 50-year career in the automotive repair and service industry, Bob Paff has done it all. He’s worked at dealerships, independent shops, and specialty shops.

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ASW Conversation: Bob Ward on mandatory certification for shops
October 19, 2020 by Allan Janssen

Auto Service World · 029 Bob Ward on the idea of mandatory certification of repair shops   The Automotive Industries Association of Canada is talking to the Ontario legislators about requiring collision shops to seek government certification in order to

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ASW Conversation: Staying on top of your website
October 18, 2020 by Allan Janssen

Auto Service World · 030 COMMENTARY: Staying on top of your website       We pick a question from our mail bag this week, and dive into what every shop needs to think about as they build their web

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ASW Conversations: Tim Brough on innovative shop marketing
August 27, 2020 by Allan Janssen

  Tim and Becky Brough, owners of Reliance Automotive in Hamilton, Montana hit a home run with their spirited “Who is Becky!” marketing campaign earlier this month. The campaign, which started with a sarcastic road sign and culminated in hundreds

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ASW Conversation: J.F. Champagne on the mandatory certification of shops
August 20, 2020 by Allan Janssen

Further Reading: AIA optimistic about mandatory certification of shops AIA Canada is working with industry to convince the Ontario government that mandating the certification of collision shops will help reduce the hight cost of insurance in that province. If the

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ASW Conversation: Tim Cifelli on what shop owners are learning during Covid
August 13, 2020 by Allan Janssen

   Tim Cifelli, marketing director for Bolt On Technology, says modern marketing tools have opened up a world of new opportunities for aftermarket shops. And, ironically enough, the Covid-19 pandemic has helped prove how effective they can be. We

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ASW Conversations: Ray Proulx on how you can help High Fives for Kids
July 30, 2020 by Allan Janssen

Auto Service World · 019 Ray Proulx on how you can help High Fives for Kids   Ray Proulx is chairman of the High Five for Kids Foundation, a charitable arm of the Automotive Industries Association of Canada. During Covid-19,

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ASW Conversations: Jeremy O’Neal on the most important hour of the day
July 15, 2020 by Allan Janssen

Jeremy O’Neal gets to work early every day, to clear his head, get inspired, and get all his ducks in a row. The manager of Freedom Auto Repair in Hesperia, Calif., and president of automotive management training firm AdvisorFix, he

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ASW Conversation: Daren Hodgson on why he’s still not open for business
June 29, 2020 by Allan Janssen

Auto Service World · 015 Daren Hodgson on why he’s still not open for business   Daren Hodgson, owner of Atelier D.H. Tech Pro in Ste-Marthe, Que., has remained closed to thwart the spread of coronavirus… even though he’s legally

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ASW Conversations: Bob Greenwood on counting billed hours, not cars
June 25, 2020 by Allan Janssen

Auto Service World · ASW 014 Bob Greenwood on counting billed hours, not cars   Management consultant Bob Greenwood has a lot to say about professional development in our industry, particularly when it comes to running efficient and profitable shops.

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ASW Conversations: John Fisher on adapting to working online
May 18, 2020 by Allan Janssen

Auto Service World · 009 John Fisher on adapting to working online   The bulk of John Fisher’s job used to be done on the road. Now the regional sales manager for UAP-NAPA spends most of his time on the

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ASW Conversations: Zara Wishloff on why we’re so essential
April 27, 2020 by Allan Janssen

Today we speak with Zara Wishloff, vice president of sales and marketing for Edmonton-based warehouse-distributor APD. As you’ll hear, he has some timely views on how our industry has been viewed during the current coronavirus pandemic. He points out that