Parts shortages and shipping delays continue to challenge Ontario auto shops servicing electric vehicles, with special hurdles for those working on Tesla models, industry panellists said at a recent symposium.
Andrew Ackers of Upper James Autopro outlined the difficulties that can arise when repairing Teslas, citing the need to order directly from the manufacturer. The process can take days to get the part delivered to the shop.
“And that’s where it just becomes a little interesting, [and having] to communicate to the client that we’re not slow, we’re just waiting on Tesla to ship the parts to us,” Ackers said at the Automotive Aftermarket Retailers of Ontario 2025 Symposium.
Even with local dealerships, shops are unable to pick up Tesla parts in person and are forced to rely on shipments from out of province.
Dilraj Sekhon of R & S Auto added that sourcing parts can require “a little bit of creativity,” especially for components like suspension parts or AC compressors. Despite the difficulty, Sekhon said clients are “pretty understanding, especially if they don’t want to go to a Tesla service centre,” highlighting the importance of clear communication throughout any delay.
For Scott Eccles of Eccles Automotive, parts availability in the aftermarket still lags behind demand, reducing options for shops and their customers.
“Finding parts can be, there’s not as readily available, or there’s not as many options,” he said. “So even if it is your typical GM or Honda, you might be able to find parts for it, but it might be only dealer [parts]. And then Tesla has its own issues. And not only are you waiting to be five days but they’re also charging you just to ship it.”
Image credit: Depositphotos.com
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