2017 Knowledge Exchange Series – Alberta
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Change is coming, and your shop needs to be ready for it.
In this “can’t miss” event, you will hear about what’s ahead that will disrupt the industry and potentially your business.
Will the Automotive Aftermarket be the next Kodak?
In addition, you will hear about your customer or the customers that got away – what’s driving them to you, what’s driving them to the dealership? How do you fare in comparison to other service shops?
PROGRAM AT A GLANCE
| 9:00 am – 10:00 am | Registration and Continental Breakfast |
| 10:00 am – 10:15 am | Welcome and Opening Remarks |
| 10:15 am – 11:00 am | Future Direction of AIA and the Aftermarket – France Daviault |
| 11:00 am – 12:00 pm | Will the Automotive Aftermarket be the next Kodak? – James Carter |
| 12:00 pm – 1:00 pm | Lunch and Networking Opportunity |
| 1:00 pm – 2:00 pm | What’s Driving Your Customers? – Rick Nadeau |
| 2:00 pm – 2:45 pm | How do you fare in comparison to other shops? – Shop Performance Benchmarks – Andrew Shepherd |
| 2:45 pm – 3:30 pm | What’s Keeping You Awake at Night? – ASP Panel |
| 3:30 pm | Closing Remarks |
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