Auto Service World
News   June 5, 2019   by Allan Janssen

Epicor acquires MechanicNet, expanding its portfolio of services

Epicor Software Corporation has acquired MechanicNet Group, a leading provider of customer relationship management (CRM) and retention solutions for auto repair shops.

The transaction closed on June 3. Financial terms of the agreement were not disclosed.

Texas-based Epicor, a global provider of enterprise software for the automotive aftermarket, said the acquisition will expand its portfolio of solutions for the vehicle service market.

MechanicNet is headquartered in Pleasanton, Calif. It offers a range of web-based CRM tools and related solutions designed to help vehicle service businesses increase sales and enhance customer satisfaction and loyalty.

Among its products are service reminders, estimate follow-ups, online appointment setting, customer-facing service portals, shop-branded websites, and comprehensive customer marketing campaigns  – all of them compatible with virtually every popular service management software platform.

“Service providers represent the auto care industry’s ultimate connection with millions of consumers and businesses that rely on our products and services – and it is absolutely vital that we help these businesses continue to grow,” said Scott Thompson, senior vice president, automotive and business services at Epicor. “MechanicNet is already playing an impressive role in supporting the growth of thousands of businesses across the U.S. and Canada. We are confident that with our ability to innovate and invest, we can make MechanicNet solutions even more valuable and compelling for service providers and their customers.”

He said Epicor solutions are used each day in more than 100,000 automotive business locations across the U.S., Canada and Mexico. The company’s PartExpert database of replacement parts, tires, labor and other information is embedded in many of the industry’s most popular shop management platforms. Epicor also offers a web-based estimating solution, Integrated Service Estimator, that helps vehicle service locations more quickly estimate and source parts and related supplies for most maintenance services and mechanical repairs. In addition, one of the industry leading aftermarket B2B eCommerce channels, Epicor Parts Network, connects thousands of parts sellers with more than 180,000 registered service location buyers.

“Together, Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement. These automotive service business solutions help accelerate sales growth, improve productivity, and deliver superior customer loyalty experiences,” Thompson said.

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