Auto Service World
News   July 27, 2018   by Allan Janssen

Chevron Knowledge Centre: The key threats from connected cars

In the fourth part of an exclusive new series, James Carters talks about the key threats that connected cars could bring to the automotive aftermarket.

Automotive consultant James Carter says easy access to a vehicle’s data, and the question of who has the right to repair will be an increasingly sensitive topic in the automotive aftermarket in coming years.

His latest article in a Knowledge Centre series sponsored by Chevron, discusses new connected-car technologies and how they could affect independent auto repair shops.

In particular, he says, car connectivity is likely to include things like entertainment platforms, enhanced phone capabilities, and easier access to mobile services.

“With all this going on in the background, it’s worth asking if the aftermarket could develop such a platform for continued B2C interaction as customers move away from vehicle ownership,” he writes.

He points out that, fortunately, AIA Canada has been staying on top of this issue, even testifying before a recent Senate’s Standing Committee on Transport and Communications.

“It’s nice to know that the potential negative impacts on the aftermarket have been identified and the federal government seems to be aware of them as they develop policies and regulations moving forward,” he writes

AutoServiceWorld has the latest insights from Carter, the principal consultant at Toronto-based consultancy Vision Mobility.

Among other topics covered in this series, Carter will discuss some of the new technologies rewriting our industry, how long it might be before we all feel the disruption of growing fleet work, and how changes in vehicle ownership will affect the aftermarket.

Check out Part 4 of our FutureTech series HERE, and look for additional articles in the weeks to come… only at


Check out the entire Knowledge Centre series HERE

Chevron Knowledge Centre


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