Auto Service World
Feature   June 4, 2019   by Allan Janssen

NUMBERS: Statistics about the work we do


Percentage of consumers who would have to borrow from a line of credit, a family member, or a friend in order to pay for a $1,000 repair.



11.7 years

Average age of U.S. cars and light trucks on the road in 2017.

Auto Care Association Factbook 2019


9.71 years

Average age of Canadian cars and light trucks on the road in 2017.

AIA Outlook Study 2018



Percentage of transmission failures stemming from an overheating condition that can often be blamed on transmission fluid that should have been replaced.

Automatic Transmission Rebuilders Association


1.985 million

Number of new vehicles sold in Canada in 2018, down 2.6 per cent from the record 2.039 million vehicles sold in 2017.

DesRosiers Automotive Consultants


17.274 million

Number of new vehicles sold in the U.S. in 2018, up 0.3% from the 17.230 million sold in 2017.

MarkLines Data Center



Percentage of customers at U.S. independent repair shops who said they were “Satisfied” or “Very Satisfied” with the service in 2018. That’s down from 81% in 2015. The same decline was seen at dealerships (76%, down from 81%), specialist shops, quick lubes, body shops, and tire stores.

2018 Cox Automotive Service Industry Study



Shops that replaced batteries only when customers complained of power issues sold 7 batteries for every 100 cars that came in. When the same shops proactively tested every battery, they sold 14 batteries for every 100 cars that came in, plus found 21 additional battery-sale opportunities that consumers deferred to a future visit.

East Penn Manufacturing study


US $55.3 billion

Amount spent on research and development in 2018 by automotive companies on the list of top 20 R&D spenders worldwide. Volkswagen topped the automotive companies, with $15.8 billion set aside for R&D, followed by Toyota (10 billion), Ford ($8 billion), General Motors ($7.3 billion), Daimler ($7.1 billion), and Honda ($7.1 billion).

Capital IQ data, Thomson Reuters Eikon, Strategy& (a PWC company)


12 million

By 2024, the number of light vehicles in North America expected to have embedded virtual personal assistant technology with speech recognition software.

IHS Markit


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