Auto Service World

Features

CARS_Magazine   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…
Jobber_News   Feature Auto Repair & ServiceIndustry TrendsNew ProductsVehicle Technology

Powering up: A look at battery technology
September 5, 2019 by Geoff Kirbyson

By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars…
CARS_Magazine   Feature Business Management

Greenwood: Growth through diversity
September 3, 2019 by Allan Janssen

By Bob Greenwood, AMAM With service intervals changing due to advanced vehicle technology, holding onto standard methods of doing business can become a major barrier to continued prosperity. Today, management must look at where the business is going, not where…
CARS_Magazine   Feature Auto Repair & ServiceNews OdditiesVehicle Technology

The More Things Change? Lifts
August 30, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change? Take a look…
Jobber_News   Feature Business Management

The points of the Fraud Triangle
August 27, 2019 by Allan Janssen

By Adam Malik What does a fraudster look like? Do they wear a ski mask and gloves? A pulled-down baseball hat and sunglasses? No, not really. To better understand a crook, look at the person beside you. That’s the typical…
CARS_Magazine   Feature Lead StoryNew ProductsSupplier News & Announcements

CATEGORY FOCUS: Automotive Tools
August 26, 2019 by Allan Janssen

Recently released products in the automotive repair tools space include: heavy duty die grinders from Snap-on; low-vibration hammers from Chicago Pneumantic ; a high-torque impact wrench from Milwaukee; and a new service cart from Matco Tools. Welcome to Auto Service…
Jobber_News   Feature CommentaryJobbers & WDs

Jobbers… I would love to hear from you!
August 23, 2019 by Allan Janssen

By Allan Janssen It is a pleasure for me to be at the front of Jobber News magazine. Jobbers and counterstaff who regularly read it may recognize me from the back of the book, where I have lately offered a…
CARS_Magazine   Feature Business ManagementService Advisor and Selling

How routine work builds loyal customers
August 22, 2019 by Allan Janssen

By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its…
CARS_Magazine   Feature Market Research & Statistics

BY THE NUMBERS: A look at texting
August 21, 2019 by Allan Janssen

  3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report   60% By far the most common business use of texting is to schedule…
Jobber_News   Feature Business ManagementJobbers & WDs

GREENWOOD: The blueprint for investment
August 20, 2019 by Allan Janssen

Jobbers can help their clients more than they may think when it comes to a shop being properly stocked. The problem, however, is that most shops don’t stock. There are unrealized benefits: eliminating wait times for deliveries, more on-hand products…
CARS_Magazine   Feature Auto Repair & ServiceEye SpyNews Oddities

Sometimes it’s just beyond repair!
August 19, 2019 by Allan Janssen

Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of “spongey brake pedal.” When they lifted the car, they found out there…
Jobber_News   Feature Consumer trendsIndustry Trends

Is the symbolism of car ownership becoming outdated?
August 15, 2019 by Adam Malik

By Adam Malik By 2025, nearly half of car owners will be ready to throw away their car keys. The thought that some people might not want to have a vehicle of their own is a shocking one –particularly to…