Auto Service World
Feature   May 1, 2000   by CARS Magazine

Expect Moore

Incoming AIA Board Chairman Randy Moore has some definite opinions about where our industry needs to be

Delegates at the April 13th AIA 2000 annual general meeting have chosen their new Board Chairman: Mister Transmission’s Randy Moore.

Randy Moore is no stranger to Automotive Industries Association of Canada members, and while his active involvement in the Executive Committee (two years) and Retailer’s Council (which he chaired) might suggest a touch of the politician, nothing could be further from the truth.

Moore knows the aftermarket from the ground up, working his way from the parts counter in 1972 to a local automotive outlet as manager.

He joined Mister Transmission in 1977 as a store manager and quickly moved to area supervisor, director of operations, and then to his current position, vice president of operations, Mister Transmission (International) Ltd. Randy is married with two children.

Moore is unequivocal about what he sees are the most important industry issues:

“There are two issues that I would like to address in my term. The first of these issues is technology. Today’s technicians should be routinely looking up technical data on a computer.

We must offer the kind of training that is necessary to move away from the printing and mailing of technical bulletins.

New technologies are much more efficient than printed formats”, says Moore. His second target is less concrete, but is equally important. “The second issue is improving our image as an industry. While our industry has made some progress over the past ten years, there is room for improvement.

What we need to realize is that today’s consumers expect the same level of quality service and cleanliness from automotive retailers as they do from the Sony Store or the Future Shop, or any of the Big Box merchandisers.”

After accepting the position of Chairman of the Board of Directors, Moore announced the appointments of chairs of AIA committees and councils. See the accompanying table for details.

Next month look for the SSGM Convention and Show report.

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