With plenty of changes taking place in the industry, four packed days of learning at the Automotive Aftermarket Retailers of Ontario Symposium, Trade Show and Training Event last week helped guide shops through the
Under the theme “Shift Happens,” presentations and discussions centred around the many shifts taking place in the automotive aftermarket, from vehicle technology to the people working in automotive service and repair shops.
The event kicked off with “EV Day” and James Carter of Vision Mobility providing an in-depth overview of the electric vehicle industry, emphasizing that despite recent setbacks and market volatility, the long-term shift toward EVs remains unchanged. He discussed global trends, the rapid rise of Chinese manufacturers, and the impact of tariffs and government policies on North American markets. Carter highlighted the importance of adapting automotive businesses to EV maintenance, understanding battery technology, and leveraging local market data, urging shops to prepare for ongoing industry transformation.
Scott Eccles, from Eccles Automotive, Dilraj Sekhon, from R&S Auto and Andrew Ackers, of Upper James Autopro, took part in a panel that explored the evolving landscape of EV servicing, emphasizing the importance of educating both customers and technicians about maintenance needs and safety. Panelists discussed challenges with parts availability, especially for specialty components, and the need for dedicated, well-equipped workspaces.
Another panel, which included Ackers, Darryl Croft, from OK Tire and the Electric Vehicle Network, and Daniel Breton, from Electric Mobility discussed the rapid growth of the EV industry in Canada, emphasizing the need for policy predictability, workforce training, and investment in tools for high-voltage repairs. Panellists highlighted the evolving role of independent shops, the importance of building trust and marketing EV repair capabilities, and the cultural shift required among staff and customers.
In the middle of the day, Plug’n Drive hosted test drives of EVs during the day so attendees could get a feel for being behind the wheel of an EV. The special guest of the day was Ontario Premier Doug Ford, who spoke for about 20 minutes to attendees. Ford highlighted how the auto sector is strong in Ontario and how his government is supporting businesses.
Day 2 featured business management training, looking at issues many shop owners may not think about in their day-to-day but certainly need to consider.
Donny Sefer from NASTF provided updates on NASTF secure data release model, new tools for vehicle security professionals and recent developments with automaker software and security protocols.
Ciaran Ryan from Carfax talked about the growing issue of VIN cloning and fraud, explaining how criminals exploit vehicle identification numbers to disguise stolen vehicles, the significant impact on owners, dealers, and service shops. Other presentations looked at identity fraud and how fraudsters may exploit a business by getting in through the personal information of the shop owner, and the importance cybersecurity and data security in automotive repair shops.
Support Ontario Youth presented on how it helps employers and apprentices navigate the apprenticeship process, reduce administrative burdens and access resources like boot camps and scholarships. Their services are designed to make apprenticeship management easier for employers and provide comprehensive support for apprentices.
There was also a presentation on Ontario employment law, which explained recent changes and key risk areas, including new pay transparency requirements, the importance of regularly updating employment agreements and compliance with overtime and vacation pay rules.
A final panel discussion included Eccles, Croft and Liz Tait of Level 5 Drive. They talked about nurturing your talent and attraction and retention strategies. They shared insights on how they’re attracting talent beyond just money, creating career paths, offering feedback and working with generation gaps in their businesses.
David Coletto of Abacus Data wrapped things up by exploring how Canadians’ mindset has shifted from concerns about scarcity — struggling to access basic needs — to a deeper sense of precarity, marked by anxiety about the future and instability in society. He highlighted the effects of recent crises, political changes, economic pressures and technological disruption, emphasizing the growing need for reassurance and stability in people’s lives.
A tradeshow with vendors and attendees wrapped up the night. The final two days were dedicated to Lindertech training.
Check out our photo gallery below and video highlights.
AARO 20205 Symposium, Trade Show and Training Event
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