Workers see AI as career boost but lack training

Most Canadian workers believe artificial intelligence can improve productivity and career prospects, but many feel unprepared to use it effectively.

TD Bank Group’s 2025 AI Insights Report found that more than half of Canadians who use AI at work say it makes them more productive. Younger workers are the most optimistic, with nearly seven in 10 Gen Z respondents and almost six in 10 Millennials view AI as a work enhancer, compared to half of Gen X and fewer than four in 10 Boomers.

“AI is transforming the workplace and creating powerful new opportunities for growth, learning, and career advancement,” said Tina Robinet, senior vice president of human resources and shared services at TD, adding that her group sees AI as a way to enable and empower employees by building confidence with the technology.

AI knowledge is also seen as a competitive advantage. More than half of workers who use AI believe it gives them an edge over peers, though more than one in four admit to exaggerating their proficiency. Younger generations are more likely to view AI as an opportunity rather than a threat to jobs.

Despite this optimism, adoption remains limited. While 58 per cent of workers say their employer provides AI tools, only a small fraction use them regularly. Just eight per cent report daily use, while 42 per cent say they never use AI tools at work.

Training is a major barrier. Nearly two-thirds of workers using AI feel their employer has not provided adequate guidance. And more than a quarter strongly disagree they have received enough training. Many also doubt their colleagues’ and managers’ understanding of AI.

“AI is transforming how Canadians work, but meaningful adoption requires more than just new tools. It takes trust, training, and thoughtful leadership,” said Luke Gee, chief analytics and AI officer at TD Bank Group.

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