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100 years in the industry: Frisby Tire celebrates a major milestone
November 22, 2020 by Allan Janssen

 Don Frisby and his team at Frisby Tire in Ottawa, Ont., have reached a rare milestone in our business. The company is celebrating its 100th anniversary this year. Founded by George Frisby in 1920, the family-owned business has rolled…
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ASW Conversations: Shad Smereka on Fountain Tire’s national DVI strategy
November 16, 2020 by Allan Janssen

  In the latest episode of Auto Service World Conversations, we’re speaking with Shad Smereka, the general manager in charge of people and store innovation for Edmonton-based Fountain Tire. The chain of over 160 auto service facilities has been an…
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Podcast Conversation: Mike Owen on power tools
November 5, 2020 by Allan Janssen

Auto Service World · 33 Mike Owen on the evolution of power tools     It was once unthinkable that a battery-powered ratchet could deliver the torque necessary for serious automotive work. But that has changed in recent years.  Mike…
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ASW Conversation: OK Tire’s Jim Caldwell on navigating the pandemic
October 31, 2020 by Allan Janssen

Auto Service World · 032 Jim Caldwell on how OK Tire handled the pandemic   Jim Caldwell is president and CEO of Surrey, BC-based OK Tire. During the worst days of the Covid-19 pandemic, it was his job to give…
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ASW Conversations: David Tobin on reducing warranty returns
October 1, 2020 by Allan Janssen

 Auto Service World · 028 David Tobin on the industry-wide problem of warranty abuse       Thousands of times every working day technicians across North America return perfectly good parts as defective. Whether for reasons of confusion, expediency,…
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ASW Podcast: Sahas Katta on the future of telematics
September 24, 2020 by Allan Janssen

 Auto Service World · 027 Sahas Katta on the future of telematics       Sahas Katta founded Smartcar – a mobility software company – with his brother Sanketh in 2015. Its application programming interface is a “way in”…

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ASW Conversations: Cam Young on the impact of the pandemic
September 17, 2020 by Allan Janssen

Auto Service World · ASW 026 Cam Young on the impact of the pandemic     As national sales manager for traditional aftermarket for Bosch Auto Parts, Cam Young has been able to see how the pandemic has impacted everyone…
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ASW Conversations: Nhu Nguyen on the road to Porsche
September 10, 2020 by Allan Janssen

 Auto Service World · 025 Nhu Nguyen on the road to Porsche     Porsche technician Nhu Nguyen followed her passion for fixing broken things into the automotive repair world. She’s now a technician at a Toronto-area Porsche dealership,…
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ASW Conversations: David Lawes on ‘Ken the Mechanic’
September 3, 2020 by Allan Janssen

   David Lawes, CEO of the B.C. Used Oil Management Association, talks about an innovative series of videos featuring a hilarious technician named “Ken the Mechanic” who discusses the recyclability of motor oil. The videos make the point that…
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ASW Conversations: Brian Wheeler on keeping up with technology
July 8, 2020 by Allan Janssen

  Auto Service World · 016 Brian Wheeler on keeping up with technology   Brian Wheeler is vice president of business development and marketing for Fort Smith, Arkansas-based Cloyes. A supplier of timing drive system kits and components, Cloyes really…