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Why you need set customer expectations
April 26, 2022 by Adam Malik

If you don’t set a customer’s expectations on your terms, you’re going to have to live up to their expectations on their terms, says a shop owner and coach. A customer may have come in for an oil change and

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ASW Conversations: SEMA isn’t letting a crisis go to waste
April 26, 2022 by Adam Malik

Auto Service World – ASW Conversations: SEMA isn’t letting a crisis go to waste There’s a saying to never let a good crisis go to waste and the Specialty Equipment Market Association (SEMA) is taking that to heart when planning

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Sidem picks new business development manager
April 25, 2022 by Adam Malik

Iwan Loewen has been appointed as business development manager for European steering and suspension parts manufacturer Sidem. Based in the United States, he will work mainly in the North and South American markets. The company noted Loewen’s experience in the

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New prybars for techs
April 25, 2022 by Adam Malik

Milwaukee Tool has announced an expansion to its selection of hand tool solutions for automotive technicians with new pry bars. Milwaukee is offering the pry bars in its current four-piece Pry Bar Set as individual products. These tools are designed

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5-speed system for Camaro/Firebird from American Powertrain
April 25, 2022 by Adam Malik

American Powertrain has brought in its new Pro-Fit 5-speed system for 1982-92 F Body Gen 3 Camaro/Firebird. It features the all-new TREMEC TKX 5-Speed. The new TKX Pro-Fit kit fits like an original GM manual transmission with the correct shift

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Enhanced Media: The Collision Report, April 2022 CARS
April 25, 2022 by Adam Malik

Auto Service World · Enhanced Media: The Collision Report, April 2022 CARS   Thanks for checking out the enhanced media segment from the April 2022 issue of CARS magazine. We share part of our conversation with Andrew Shepherd, senior director

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Why miles driven numbers should remain high
April 22, 2022 by Adam Malik

Mileage among drivers has returned to around levels seen before the COVID-19 pandemic forced vehicles owners to park their cars in their driveways and garages. That can be attributed to the fact that people are eager to get behind their

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Used vehicles keep getting more expensive
April 22, 2022 by Adam Malik

The price for a used vehicle continued to rise in March but the pace at which it’s increasing seems to have slowed. Canadian Black Book released its monthly index for March recently. The index sits at a new record high

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Inflation stays high once again
April 22, 2022 by Adam Malik

Gas prices were the biggest driver of inflation in Canada last month. Statistics Canada reported the inflation rate in March hit 6.7 per cent. That’s up from 5.7 per cent in February and the highest increase since January 1991 when

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If this is your competitive advantage, you’re doing it wrong
April 21, 2022 by Adam Malik

If your strategy of differentiating your shop from the one across the street is to tell customers that you fix cars really, really well and better than the other guy, you’re setting the bar far too low. Customers already expect

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Honda lays out electrification plan
April 21, 2022 by Adam Malik

Honda is investing tens of billions of dollars to become an electrified automaker. The company announced it will invest about US$40 billion into electrification over the next decade. It will put out 30 fully electric vehicles and be able to

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Should Canada host more BIG races?
April 20, 2022 by Auto Service World Staff

Fans of motorsport will almost certainly have seen races held in Canada, whether that’s at the Circuit Gilles Villeneuve for Formula 1 or the Canadian Tire Motorsport Park for NASCAR, there are many big racing circuits, and a fair few