Auto Service World
Feature   March 1, 2001   by Auto Service World

UNIVERSITY OF THE AFTERMARKET: Want to Learn More? (March 01, 2001)

So, are you interested in learning more about what you can do to handle returns effectively to increase profits and customer loyalty?

The University of the Aftermarket’s Return Goods Handling course, part of the Store Operations Module self-study series, can help you do this!

It covers Return Policy, Return Reduction, Return Forms, Return Area, Handling Customer Returns, Specialized Returns as well as a review and quiz.

What are the next steps you need to take to improve profitability by exploring the topics contained in this series? You can order your video series on the University of the Aftermarket’s web page at under Self-Study Programs, or you may fax your order to the University at 816-523-8252 or call the University registrar at 1-800-621-UNIV.

The cost for this eight tape series is only $189 (U.S.), which represents an outstanding investment towards improved profitability! The University accepts MasterCard, VISA, Discover, and American Express.

Print this page


Have your say:

Your email address will not be published. Required fields are marked *