Epicor Software Corporation, has announced that Tri-States Automotive Warehouse, Inc., a leading automotive aftermarket parts distributor serving repair providers and consumers in three southeastern U.S. states, will upgrade to the Epicor Vision automotive aftermarket solution.
“Vision allows us to use one platform for all areas of our business while extending the range of services we can provide to our two- and three-step operations and independent jobbers,” said Michael Crews, IT manager for Tri-States. “The software’s hosting capability also enables us to tie our independent customers into our system.”
Epicor Vision includes customer relationship management (CRM) tools, a centralized database, price management and inventory capabilities, comprehensive “central services” functionality, integrated accounting, and other features that help drive sales, operational efficiency and customer satisfaction. The solution also includes a comprehensive three-way match feature that helps users quickly identify and reconcile discrepancies between purchase orders, advance shipping notices, receivers, and vendor invoices.
Tri-States will integrate the Epicor Vision solution with the JMO warehouse management solution, providing real-time visibility into inventory and order-fill operations. The company also plans to leverage the Epicor Vision computer telephony integration feature to speed operations at its newly established central order desk and traditional parts counters.
The decision to implement Epicor Vision was based on Tri-States’ success with previous Epicor solutions and services, according to Crews. “Epicor has certainly been a good business partner,” he said. “Anything we’ve needed, they’ve always stepped forward to help us.”