Minacs Worldwide Inc. and OnStar Corp., has announced the successful launch of a third OnStar Customer Center at the new Minacs facility in Oshawa, Ont.
The new center, which will handle the OnStar in-vehicle safety, security and information services, is responsible for responding to enrollment requests from dealers and customers from the United States. More than 500 new jobs were created in the last eight weeks as Minacs conducted a vigorous hiring and training campaign to staff the contact center which is now fully operational.
Minacs also announced today the expansion of its relationship with OnStar. Under the terms of this three-year agreement, Minacs can also provide call center facilities, staffing and management to handle subscriber services for OnStar customers in the United States from the Minacs facility in Oshawa. Minacs expects to create additional local job opportunities as it ramps up for the OnStar program over the next several months. In the near future, OnStar plans to expand full service delivery, through Minacs, to its Canadian subscribers who will benefit from the proximity, localized geographic knowledge and bilingual (English and French) language skills of the Minacs agents.
“We were very pleased to see the level of dedication and efficiency of the Minacs organization,” said OnStar’s Bryan DiGiorgio, general director, Call Center Operations. “We have been receiving a lot of positive feedback from our dealers and customers on the responsiveness and politeness of the Minacs agents. We’re off to a good start with our relationship with Minacs and look forward to working with them in implementing the expanded subscriber services contract we’re announcing today.”
“The OnStar program has generated enormous excitement and enthusiasm among employees, prospective employees and the people of Ontario. The recruitment process was easier than usual as people were coming to us expressing eagerness to be part of what they see as the cutting edge,” said Elaine Minacs, president and CEO of Minacs Worldwide. “The OnStar program we manage is a wonderful example of the utilization of the latest technology, particularly satellite and cellular, along with the people-to-people interaction of highly-trained agents. This program sets new standards in customer contact management. We’re also very excited about gaining the subscriber services business and being able to create new employment opportunities in Ontario.”
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