Auto Service World
News   November 8, 2001   by Auto Service World

American Finance Company Opens Canadian Call Center

AmeriCredit Corp. today officially dedicated its new call center in Peterborough, Ontario, Canada.
The Peterborough center, which is located about 160 kilometers northeast of Toronto, is the company’s first to be located in Canada and fifth call center in North America.
AmeriCredit opened the 89,000 square foot facility in July to handle collections for its customers in Canada and the Eastern United States. AmeriCredit is the largest independent middle market automobile finance company in North America specializing in purchasing and servicing automobile loans.
The company has hired more than 200 team members in Peterborough and employs nearly 5,000 people throughout the United States and Canada.
“AmeriCredit is growing and strong,” says chief executive officer Michael R. Barrington. “Over the last year, the size of our customer base has grown by more than 40 percent. We now have nearly one million customers, and it’s important that we have a solid infrastructure in place to provide outstanding service to each and every one of them. The addition of the Peterborough center is helping us do exactly that.”
In addition to the call center in Peterborough, AmeriCredit also has centers in Arlington, Texas; Tempe, Ariz.; Charlotte, N.C.; and Jacksonville, Fla. The Jacksonville facility, which also opened this past summer, will officially be dedicated next month. The company’s headquarters is located in Fort Worth, Texas.