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‘Internal turmoil’
April 5, 2018 by Adam Malik

When fraud hits, jobbers are in for a long and distressing ride

Auto_Service_World   Feature Auto Repair & ServiceJobbers & WDsSupplier News & Announcements

Change of season brings opportunity
April 5, 2018 by Geoff Kirbyson

Changing technology and vehicle demands are creating new areas of growth in traditional categories

Auto_Service_World   Feature Auto Repair & ServiceBusiness ManagementJobbers & WDsLegislation Regulations

Don’t count on mandatory TPMS
March 1, 2018 by Geoff Kirbyson

There’s little appetite in Canada to demand sensors in vehicles

Auto_Service_World   Feature Auto Repair & ServiceBusiness ManagementJobbers & WDs

What do they want? Parts. When do they want it? Now
February 21, 2018 by Adam Malik

In our annual survey of service and repair shops, we asked what jobbers could do to better serve their customers

Auto_Service_World   Feature Auto Repair & ServiceBusiness ManagementJobbers & WDs

EDITORIAL: Survey says, there’s more you can do for your customers
February 20, 2018 by Adam Malik

Many of you probably shared this experience over the recent holiday season: you want to get the perfect gift for someone. You know exactly what they need. You looked online first, saw that the store carried the product and made

Auto_Service_World   Feature Auto Repair & Service

GASKETS: Sealing options
January 23, 2018 by Thomas Zimmermann

What gasket would work best for a leak-prone 1974 Bronco? Time to get back to basics! By Thomas Zimmermann

Auto_Service_World   Feature Auto Repair & ServiceTraining & ApprenticeshipVehicle Technology

Why the fuel pump is evolving
January 16, 2018 by Jeff Taylor

The brushless electronically commutated fuel pump is more efficient, produces lower emissions, and tends to last longer. No wonder it has found its way into the fuel tanks of the vehicles we’re now servicing!

Auto_Service_World   Feature Auto Repair & ServiceCustomer Relations

Just watch this!
January 9, 2018 by Allan Janssen

Quebec shop owner utilizes video to explain repairs to customers… in real time.

Auto_Service_World   Feature Business Management

The Cost of Saying “No”
January 3, 2018 by Alysa Beech

How to effectively turn customer objections into opportunities.

Auto_Service_World   Feature Jobbers & WDsPeople & Profiles

EDITORIAL: Taking care of the details
November 20, 2017 by Adam Malik

Back in my younger days, I worked the counter of the paint department at a big box retailer. Customers would need help from co-ordinating colours to knowing which paint or stain would work best to getting the right caulking to

Auto_Service_World   Feature Jobbers & WDsMilestones & AwardsPeople & Profiles

Taking pride in all he does
November 16, 2017 by Adam Malik

Barry Murray of APD in Calgary is the 2017 Jobber News Counterperson of the Year

Auto_Service_World   Feature Business ManagementJobbers & WDsVehicle Technology

Lighting the way to improved sales
November 14, 2017 by Adam Malik

Let there be (more) light. That is the recommendation of a 2017 report from the Insurance Institute for Highway Safety (IIHS) that found many midsized SUVs need to do a better job of illuminating the road ahead. According to the