Auto Service World


CARS_Magazine   Feature Auto Repair & ServiceEye SpyNews Oddities

Sometimes it’s just beyond repair!
August 19, 2019 by Allan Janssen

Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of “spongey brake pedal.” When they lifted the car, they found out there

Jobber_News   Feature Consumer trendsIndustry Trends

Is the symbolism of car ownership becoming outdated?
August 15, 2019 by Adam Malik

By Adam Malik By 2025, nearly half of car owners will be ready to throw away their car keys. The thought that some people might not want to have a vehicle of their own is a shocking one –particularly to

CARS_Magazine   Feature CommentaryPeople & Profiles

Commentary: Coffee and Conversation
August 14, 2019 by Allan Janssen

SERVICE NOTES  By Allan Janssen For those out there who are curious about how a magazine like this gets made, it starts with coffee. A lot of it, close at hand, and strong. Then there is rumination. Thoughts, like coffee, must

CARS_Magazine   Feature Auto Repair & ServiceOE newsVehicle Technology

Robotics likely to assist but not replace technicians
August 14, 2019 by Allan Janssen

In the fifth in a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how technicians of the future might benefit from wearable tech and robotics geared toward ergonomics and safety. By Jacob Stoller Robots have stoked

CARS_Magazine   Feature Business ManagementService Advisor and Selling

Five tips to providing five-star service
August 13, 2019 by Katie Mares

  By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to

CARS_Magazine   Feature New Products

Category Focus: Engine parts
August 12, 2019 by Allan Janssen

Recently released products in the automotive engine parts space include variable valve timing chain kits from Cloyes, a rear differential cover from Dorman, spark plug wire and boots sleeves from DEI, and a new piston kit from Mahle. Welcome to

Jobber_News   Feature Business ManagementJobbers & WDsMilestones & AwardsPeople & Profiles

Our Jobber of the Year: It’s All About the Customer
August 8, 2019 by Allan Janssen

By Adam Malik At the end of the day, it’s all about your customer. Drew Currie, manager of Motorcade Industries’ Mississauga West branch, says what’s a jobber for if not to help make repair shop businesses better, meet customer needs

Jobber_News   Feature Business ManagementJobbers & WDs

Greenwood: Making Your Investments Pay Off
August 7, 2019 by Allan Janssen

By Bob Greenwood Many jobbers have a tendency to look at every dollar leaving their business as an expense, rather than an investment. This can be a scary attitude. It’s time to slow down and consider some math. Imagine talking

CARS_Magazine   Feature New Products

Category Focus: BRAKES
August 3, 2019 by Allan Janssen

Recently released products in the automotive brake space include new rotors and pads from Brembo, new part numbers from Robert Bosch, brake pads from Continental’s ATE brand, and rotors from Raybestos. Welcome to Auto Service World’s Category Focus, looking at

CARS_Magazine   Feature Auto Repair & ServiceBusiness Management

Technician Shortage: There is no “master key”
August 2, 2019 by Allan Janssen

By Allan Janssen The Automotive Service Association held a ‘Talent Recruitment & Retention’ Panel Discussion at its annual meeting at the end of April in Dallas. I must admit that I was hit by a wave of skepticism when it

Jobber_News   Feature Association NewsCommentary

Expanding AIA participation is good for everyone
July 30, 2019 by Allan Janssen

By Allan Janssen It’s hard to know how some of the earliest members of the Automotive Industries Association of Canada (AIA) would have reacted to news that repair shops are now welcome to participate in a new program designed exclusively

CARS_Magazine   Feature Auto Repair & ServiceBusiness ManagementMilestones & AwardsPeople & Profiles

Lacombe Auto Service: Our 2019 Shop of the Year
July 30, 2019 by Allan Janssen

By Allan Janssen When we choose the CARS magazine Shop of the Year, we’re looking for businesses that have had some significant change over the last 12 months. We didn’t expect to find shop owners that have engineered a total