When fraud hits, jobbers are in for a long and distressing ride
Changing technology and vehicle demands are creating new areas of growth in traditional categories
There’s little appetite in Canada to demand sensors in vehicles
In our annual survey of service and repair shops, we asked what jobbers could do to better serve their customers
Many of you probably shared this experience over the recent holiday season: you want to get the perfect gift for someone. You know exactly what they need. You looked online ﬁrst, saw that the store carried the product and made…
What gasket would work best for a leak-prone 1974 Bronco? Time to get back to basics! By Thomas Zimmermann
The brushless electronically commutated fuel pump is more efficient, produces lower emissions, and tends to last longer. No wonder it has found its way into the fuel tanks of the vehicles we’re now servicing!
Quebec shop owner utilizes video to explain repairs to customers… in real time.
How to effectively turn customer objections into opportunities.
Back in my younger days, I worked the counter of the paint department at a big box retailer. Customers would need help from co-ordinating colours to knowing which paint or stain would work best to getting the right caulking to…
Barry Murray of APD in Calgary is the 2017 Jobber News Counterperson of the Year
Let there be (more) light. That is the recommendation of a 2017 report from the Insurance Institute for Highway Safety (IIHS) that found many midsized SUVs need to do a better job of illuminating the road ahead. According to the…