Auto Service World


CARS_Magazine   Feature Business ManagementConsumer trendsMarket Research & Statistics

Winning websites offer marketing tips
December 26, 2019 by Jacob Stoller

By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated

Jobber_News   Feature Auto Repair & ServiceIndustry Trends

Today’s H.R.: Bringing women into the aftermarket
December 3, 2019 by donalee Moulton

  By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in

CARS_Magazine   Feature Auto Repair & Service

Air Springs doesn’t have to be a dealership job!
December 3, 2019 by Doug Taylor

  By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. It’s unfortunate, then, that a lot of aftermarket shops consider this kind of work to be out of their

CARS_Magazine   Feature Auto Repair & ServiceLead StoryNews OdditiesVehicle Technology

The More Things Change? Wheels
November 21, 2019 by Allan Janssen

Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019:  Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?

CARS_Magazine   Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology

Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by Jacob Stoller

In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller

Jobber_News   Feature Auto Repair & ServiceIndustry TrendsNew ProductsVehicle Technology

Powering up: A look at battery technology
September 5, 2019 by Geoff Kirbyson

By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars

CARS_Magazine   Feature Business Management

Greenwood: Growth through diversity
September 3, 2019 by Allan Janssen

By Bob Greenwood, AMAM With service intervals changing due to advanced vehicle technology, holding onto standard methods of doing business can become a major barrier to continued prosperity. Today, management must look at where the business is going, not where

Jobber_News   Feature Business Management

The points of the Fraud Triangle
August 27, 2019 by Allan Janssen

By Adam Malik What does a fraudster look like? Do they wear a ski mask and gloves? A pulled-down baseball hat and sunglasses? No, not really. To better understand a crook, look at the person beside you. That’s the typical

CARS_Magazine   Feature Lead StoryNew ProductsSupplier News & Announcements

CATEGORY FOCUS: Automotive Tools
August 26, 2019 by Allan Janssen

Recently released products in the automotive repair tools space include: heavy duty die grinders from Snap-on; low-vibration hammers from Chicago Pneumantic ; a high-torque impact wrench from Milwaukee; and a new service cart from Matco Tools. Welcome to Auto Service

Jobber_News   Feature CommentaryJobbers & WDs

Jobbers… I would love to hear from you!
August 23, 2019 by Allan Janssen

By Allan Janssen It is a pleasure for me to be at the front of Jobber News magazine. Jobbers and counterstaff who regularly read it may recognize me from the back of the book, where I have lately offered a

CARS_Magazine   Feature Business ManagementService Advisor and Selling

How routine work builds loyal customers
August 22, 2019 by Allan Janssen

By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its

CARS_Magazine   Feature Market Research & Statistics

BY THE NUMBERS: A look at texting
August 21, 2019 by Allan Janssen

  3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report   60% By far the most common business use of texting is to schedule